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Advisor(s)
Abstract(s)
We examine volunteer satisfaction with HRM practices, namely recruitment,
training and reward in NPOs and attitudes regarding the appropriateness of
these practices. The participants in this study are 76 volunteers affiliated with four
different NPOs, who work in hospitals and have direct contact with patients and their
families. Analysing aggregate results we show that volunteers are more satisfied
with training, and consider the training strategies to be very appropriate. After
identifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied.
Description
Keywords
Satisfaction Attitudes Volunteers Hospital Human Resources Management (HRM)
Pedagogical Context
Citation
Publisher
Springer