| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.31 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O Turismo apresenta-se como um setor de atividade impulsionador de crescimento económico e gerador de grandes índices de empregabilidade. Sendo esta uma indústria dinâmica que se volta, tendencialmente, para a procura de novos enquadramentos de oferta e de segmentos de mercado, inovando-se, diferenciando-se e modernizando-se, requer uma constante qualificação dos seus profissionais.
A falta de formação, consciência e sensibilidade dos profissionais do Turismo face a matérias específicas, como o lidar com segmentos de mercado com mobilidade reduzida, pode comprometer a prestação de serviços de excelência.
Assim, de forma a responder aos desafios atuais do mercado, sobressai a necessidade de preparar profissionais para a aquisição de competências técnicas, sociais e inclusivas que ofereçam garantias de desenvolvimento de boas práticas no Turismo Acessível, tornando os destinos mais completos e apetecíveis.
A presente dissertação desenvolve-se na expetativa de poder vir a contribuir para a sensibilização dos profissionais do setor face ao Turismo Acessível, melhorando as suas competências profissionais e promovendo um olhar mais crítico, adaptando-se às especificidades do mercado.
Neste âmbito serão analisadas várias dimensões das especificidades inerentes às motivações e exigências do segmento de Turismo Acessível, bem como serão feitas propostas de atuação e intervenção, em particular, no domínio da formação especializada para quem atua ou pretende atuar com este mercado turístico.
Tourism is an activity sector which boosts economic growth and generates high employment rates. Being a dynamic industry that tends to look for new offer frameworks and market segments, it innovates, differentiates and modernises itself, requiring constant qualification of its professionals. The lack of training, conscience and sensitivity of Tourism professionals regarding specific subjects like dealing with market segments related to reduced mobility can compromise the excellency of the rendered services. Therefore, aiming to answer the current market challenges, there is an urgent need for preparing professionals for the acquisition of technical, social and inclusive skills that assure the development of good practice in Accessible Tourism making destinies more complete and desirable. This dissertation was elaborated hoping to contribute for the growing sensitivity of the sector professionals regarding Accessible Tourism, improving their professional skills and promoting a more critical eye, in order to adapt to the market particularities. Here we will analyse different dimensions of the particularities associated to the motivations and demands of the Accessible Tourism segment; also, we will present proposals for action and intervention, in particular to specialised training for those who deal or wish to deal with this tourist market.
Tourism is an activity sector which boosts economic growth and generates high employment rates. Being a dynamic industry that tends to look for new offer frameworks and market segments, it innovates, differentiates and modernises itself, requiring constant qualification of its professionals. The lack of training, conscience and sensitivity of Tourism professionals regarding specific subjects like dealing with market segments related to reduced mobility can compromise the excellency of the rendered services. Therefore, aiming to answer the current market challenges, there is an urgent need for preparing professionals for the acquisition of technical, social and inclusive skills that assure the development of good practice in Accessible Tourism making destinies more complete and desirable. This dissertation was elaborated hoping to contribute for the growing sensitivity of the sector professionals regarding Accessible Tourism, improving their professional skills and promoting a more critical eye, in order to adapt to the market particularities. Here we will analyse different dimensions of the particularities associated to the motivations and demands of the Accessible Tourism segment; also, we will present proposals for action and intervention, in particular to specialised training for those who deal or wish to deal with this tourist market.
Description
Versão final (Esta versão contém as críticas e sugestões dos elementos do júri)
Keywords
Formação Oferta Turística Turismo acessível Design universal Training Universal design Tourist offer Accessible tourism
Citation
Publisher
Instituto Politécnico do Porto, Instituto Superior de Contabilidade e Administração do Porto, Edição própria