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Abstract(s)
Esta dissertação tem como principal objetivo identificar, quantificar e analisar as tarefas realizadas num processo de logística interna, com a finalidade de conhecer as causas de não uniformização dos processos e as variações externas existentes. Pretende-se que os resultados obtidos permitam a identificação das causas suprarreferidas, de forma a definir um conjunto de ações a implementar que visa a melhoria dos processos. Dada a natureza do trabalho a realizar, a presente dissertação está inserida no âmbito da Gestão Industrial, mais concretamente na utilização de ferramentas Lean, com o objetivo de obter melhorias nos processos logísticos. Em primeiro lugar, fez-se um estudo e apresentação da entidade acolhedora, na qual se abordou o seu surgimento e evolução e quais os produtos e serviços oferecidos aos clientes. Em seguida, realizou-se uma revisão bibliográfica sobre a filosofia Lean e as suas ferramentas, identificando o surgimento do conceito e o seu desenvolvimento ao longo do tempo. Neste âmbito, foram estudadas algumas das ferramentas mais utilizadas na indústria, que também foram utilizadas no decorrer da dissertação. Fez-se também um estudo e análise detalhada dos processos de logística e realizou-se o diagnóstico da situação inicial da empresa relativamente aos processos em consideração no estágio / trabalho e após um conhecimento mais aprofundado dos processos, foram definidos os objetivos. Posto isto, foi efetuada a análise e recolha de dados referentes aos vários processos, respetivas atividades e tarefas de logística interna, assim como, o tempo despendido em cada uma das atividades e tarefas e quais os principais problemas que afetavam cada atividade e tarefas. Por fim, apresentam-se os resultados, que muito sucintamente são: a diminuição em 2 horas nas atividades e tarefas realizadas pelos movimentadores. Em seguida, apresenta-se as conclusões das soluções implementadas ao longo do estágio. Nas conclusões apresenta-se quais as tarefas que mais tempo demoravam a executar e como as soluções implementadas tiveram um impacto positivo na realização destas.
The main goal of this dissertation was to define and implement several actions with the purpose of improving the overall process. In order to accomplish the goal, all the internal logistic process tasks were thoroughly identified and analysed. Given the nature of this project, the dissertation is within the scope of Industrial Management focused on the application of Lean tools with the purpose of improving the logistic process. First and foremost, a study and presentation of the internship entity were made more specifically how it emerged, the evolution throughout time and what products and services were offered to costumers. Next, a bibliographic analysis about Lean philosophy and its tools was performed, identifying how this concept appeared and the development it had over the time. In this context, some of most utilized tools in the industry were deepened and also used during the dissertation. Then, a detailed study of the logistic process was carried out, followed by a full diagnose of the company state regarding the theme of the dissertation. Afterwards, with a deeper knowledge of the process, the main objectives were defined. Each objective was individually analysed by registering several details such as the duration of the task, the purpose and the problems that could compromise the task. In conclusion, the solutions implemented throughout the internship consist on a decrease in 2 hours of all the tasks and the activities performed by the movers. Also, show which tasks took the longest time to perform and how the implemented solutions had had a positive impact on their performance.
The main goal of this dissertation was to define and implement several actions with the purpose of improving the overall process. In order to accomplish the goal, all the internal logistic process tasks were thoroughly identified and analysed. Given the nature of this project, the dissertation is within the scope of Industrial Management focused on the application of Lean tools with the purpose of improving the logistic process. First and foremost, a study and presentation of the internship entity were made more specifically how it emerged, the evolution throughout time and what products and services were offered to costumers. Next, a bibliographic analysis about Lean philosophy and its tools was performed, identifying how this concept appeared and the development it had over the time. In this context, some of most utilized tools in the industry were deepened and also used during the dissertation. Then, a detailed study of the logistic process was carried out, followed by a full diagnose of the company state regarding the theme of the dissertation. Afterwards, with a deeper knowledge of the process, the main objectives were defined. Each objective was individually analysed by registering several details such as the duration of the task, the purpose and the problems that could compromise the task. In conclusion, the solutions implemented throughout the internship consist on a decrease in 2 hours of all the tasks and the activities performed by the movers. Also, show which tasks took the longest time to perform and how the implemented solutions had had a positive impact on their performance.
Description
Keywords
Lean Thinking Logística Melhoria Continua Kanban Mizushumashi Logistics Continuous Improvement