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The impact of Covid-19 in restaurants – Take away and delivery, the consumer’s perspective

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dc.contributor.authorAzevedo, Daniel
dc.contributor.authorMelo, António
dc.date.accessioned2021-05-31T09:34:01Z
dc.date.available2021-05-31T09:34:01Z
dc.date.issued2021
dc.description.abstractTake-away and delivery where already being used by the restaurant business in Portugal prior to Covid-19 as a way to increase sales and profitability. The early days of the pandemic with an almost complete lockdown had a huge impact in the restaurant sector as all restaurants were suddenly forced to close. That lead to a vast majority of restaurants reinforcing their already existing take-away and delivery operations or starting to operate that way. In order to better understand the relationship between consumers and take-away and delivery services provided by restaurants, a research was conducted to assess the degree of use of these services. The research took place between the 9th and the 25th of April by means of an online survey resulting in 448 valid responses. The majority of the responders (69%) already used these services prior to Covid-19 between 1 and 3 times a week. On the other side, 28% said that they had never used take-away or delivery. During the pandemic, 53% claimed not to use take away and delivery services whilst only 45% said they were using it 1 to 3 times a week. When questioned about their future intents after the pandemic, 72% predicted they will use take-away 1 to 3 times a week. Within the consumers that use take-away and delivery, 22.5% spend less than 10€ per order, 54% from 10 to 20€ and 23.5% spend more than 20€. Preliminary results show that despite the fact these services were already being used prior to Covid-19, frequency of usage is on the rise, foreseeing significant growth for take-away and delivery in the near future. Data also seems to indicate that this phenomenon is not specific of big cities and urban population and could become an overall trend. Restaurants should develop/adapt their menus to cater to the specific needs of these services and invest in consolidating their presence in the take away and delivery markets as it can become one of the most important revenue sources.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.34190/IRT.21.051pt_PT
dc.identifier.isbn978-1-912764-93-8
dc.identifier.urihttp://hdl.handle.net/10400.22/17997
dc.language.isoengpt_PT
dc.publisherAcademic Publishingpt_PT
dc.subjectCovid-19pt_PT
dc.subjectRestaurant businesspt_PT
dc.subjectTake-awaypt_PT
dc.subjectDeliverypt_PT
dc.titleThe impact of Covid-19 in restaurants – Take away and delivery, the consumer’s perspectivept_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceVila do Conde, Portugalpt_PT
oaire.citation.endPage68pt_PT
oaire.citation.startPage61pt_PT
oaire.citation.title4th International Conference on Tourism Researchpt_PT
person.familyNameAzevedo
person.familyNameMelo
person.givenNameDaniel
person.givenNameAntónio
person.identifierAAK-5519-2021
person.identifier.ciencia-idE919-5466-E4F7
person.identifier.ciencia-id641C-F631-B306
person.identifier.orcid0000-0003-1236-5261
person.identifier.orcid0000-0001-7572-0545
person.identifier.scopus-author-id37124474900
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
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relation.isAuthorOfPublicatione6cb93a4-31f2-44b7-87cd-9227a5690ca2
relation.isAuthorOfPublication.latestForDiscoverye6cb93a4-31f2-44b7-87cd-9227a5690ca2

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