Repository logo
 
Publication

Users’ perceptions of signage systems at three portuguese hospitals

2020Journal article Restricted access
Simple item page
dc.contributor.authorRodrigues, Rita
dc.contributor.authorCoelho, Rita
dc.contributor.authorTavares, João Manuel R. S.
dc.date.accessioned2021-12-29T16:37:46Z
dc.date.available2021-12-29T16:37:46Z
dc.date.issued2020
dc.description.abstractThis article is a report on the quantitative data collected from patients, family members, and visitors using the outpatient areas of three hospitals in Portugal. It details the users’ views regarding the existing signage and presents suggestions to improve the design and implementation of the signage systems. A questionnaire was used with 1,287 respondents. The results showed that almost all users had a positive opinion regarding the current signage. However, some of the users’ answers and observed behaviors indicated that the majority tended to ignore the signs and preferred to ask staff for help. Additionally, when asked for suggestions, many of the respondents were able to point out existing problems that affected their wayfinding. Although the signage was generally evaluated as good, many of the users perceived a variety of problems and, as already mentioned, asked the staff for directions, which results in lost time and hidden costs for the institutions.pt_PT
dc.description.sponsorshipThe authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by “Fundação para a Ciência e a Tecnologia,” in Portugal, through a PhD Grant with Reference PD/BD/52348/2013 financed by national funds from “Ministério da Educação e Ciência” in Portugal and by the European Social Fund through the POPH—QREN—Typology 4.1—Advanced Training. This work was also partially supported by the Project NORTE-01-0145-FEDER-000022—SciTech—Science and Technology for Competitive and Sustainable Industries, cofinanced by “Programa Operacional Regional do Norte” (NORTE2020), through “Fundo Europeu de Desenvolvimento Regional.”pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationRodrigues, R., Coelho, R., & Tavares, J. M. R. S. (2020). Users’ perceptions of signage systems at three portuguese hospitals. HERD: Health Environments Research & Design Journal, 13(3), 36–53. https://doi.org/10.1177/1937586720924761pt_PT
dc.identifier.doi10.1177/1937586720924761pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.22/19229
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSagept_PT
dc.relationProject NORTE-01-0145-FEDER-000022pt_PT
dc.relationLEADERS FOR TECHNICAL - The user Emotions and Experience Problem: Guidelines to support the development of new services centered on the users experience
dc.relation.publisherversionhttps://journals.sagepub.com/doi/10.1177/1937586720924761pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectHospitalspt_PT
dc.subjectWayfindingpt_PT
dc.subjectSignage systemspt_PT
dc.subjectUsers’ perceptionspt_PT
dc.titleUsers’ perceptions of signage systems at three portuguese hospitalspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleLEADERS FOR TECHNICAL - The user Emotions and Experience Problem: Guidelines to support the development of new services centered on the users experience
oaire.awardURIinfo:eu-repo/grantAgreement/FCT//PD%2FBD%2F52348%2F2013/PT
oaire.citation.endPage53pt_PT
oaire.citation.issue3pt_PT
oaire.citation.startPage36pt_PT
oaire.citation.titleHERD: Health Environments Research & Design Journalpt_PT
oaire.citation.volume13pt_PT
person.familyNameCoelho
person.givenNameRita
person.identifier.orcid0000-0002-5858-1843
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsclosedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationa79c2683-dfc8-4391-a584-65e21f3d3c18
relation.isAuthorOfPublication.latestForDiscoverya79c2683-dfc8-4391-a584-65e21f3d3c18
relation.isProjectOfPublication6bb6208b-36a4-40cc-8065-03f46d25ead2
relation.isProjectOfPublication.latestForDiscovery6bb6208b-36a4-40cc-8065-03f46d25ead2

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
HERD-19-0031.pdf
Size:
4.83 MB
Format:
Adobe Portable Document Format
Download

Collections

ESMAD - DD - Artigos