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O presente estudo tem por finalidade analisar o Centro de Reabilitação Profissional de Gaia (CRPG),
enquanto associação que exerce a sua missão tendo por base a responsabilidade social. O CRPG foi a
primeira associação em Portugal a apresentar a preocupação de demonstrar a qualidade das práticas que
exerce, através da Certificação da Excelência dos Serviços Sociais. Esta certificação é efetuada
segundo o sistema European Quality in Social Services (EQUASS), o qual permite o reconhecimento,
garantia e certificação da qualidade às organizações que atuam no âmbito dos serviços sociais, tais como
a reabilitação, a formação profissional, a assistência e cuidados às pessoas em situação de fragilidade
social. Salienta-se a este propósito o cariz voluntário para a aquisição deste tipo de certificação, o que
comprova, além de outras preocupações, como a garantia da qualidade dos serviços prestado, a conduta
socialmente responsável do CRPG.
This study aims to analyse the Vocational Rehabilitation Centre of Gaia (CRPG), as association that pursues its mission based on the social responsibility. The CRPG was the first association in Portugal to present the concern to demonstrate the quality of its practices, through the Certification of Excellence in Social Services. This certification is performed according to the European Quality system in Social Services (EQUASS), which allows the recognition, quality assurance and certification to organizations that operate within social services, particularly in rehabilitation, vocational training, assistance and care to people in situations of social fragility. It should be noted the voluntary nature of this type of certification, which proves, among other concerns, such as ensuring the quality of services provided, the socially responsible behaviour of CRPG.
This study aims to analyse the Vocational Rehabilitation Centre of Gaia (CRPG), as association that pursues its mission based on the social responsibility. The CRPG was the first association in Portugal to present the concern to demonstrate the quality of its practices, through the Certification of Excellence in Social Services. This certification is performed according to the European Quality system in Social Services (EQUASS), which allows the recognition, quality assurance and certification to organizations that operate within social services, particularly in rehabilitation, vocational training, assistance and care to people in situations of social fragility. It should be noted the voluntary nature of this type of certification, which proves, among other concerns, such as ensuring the quality of services provided, the socially responsible behaviour of CRPG.
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IV Congresso Internacional de Casos Docentes em Marketing Público e Não Lucrativo