| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| Artigo 3 - Sustainability_2023 | 651.72 KB | Adobe PDF |
Advisor(s)
Abstract(s)
Employee effectiveness is highly important for all economic activities. Several factors
can affect its degree, either positively or negatively. In this vein, this work aims to examine the
impact of knowledge management and total quality management on employee effectiveness in the
industry of emerging countries. For that, Tunisian small and medium enterprises were taken as
an example. The proposed methodology consists first of providing a research model linking the
correlation between knowledge management elements, total quality management practices, and
employee effectiveness. Then, a survey was designed and broadcast to more than 3000 Tunisian small
and medium enterprises. Hence, 206 responses were collected from several industrial fields, and
collected data analysis was achieved by SPSS software. For testing research hypotheses, multiple
regression analysis, factor analysis, and structural equation modeling were employed. The finding
points out that total quality management and knowledge management have a positive impact on
staff effectiveness. This impact is highlighted through the roles of knowledge management elements
and total quality management practices on human resources behavior and their ability enhancement.
Consequently, a significant increase in productivity can be seen in the operational processes of the
company. This work is one of the first studies to research total quality management and knowledge
management impact on staff effectiveness in Tunisian small and medium enterprises. Besides, it
reflects the maturity and the awareness of respondent companies’ managers to the practice of these
concepts in emerging economies.
Description
Keywords
total quality management knowledge management employee effectiveness structural equation modeling empirical research