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Advisor(s)
Abstract(s)
In recent years, we have seen a change in mentalities in the way organisations are managed. Day by day, we realize
that an organization's human resources are the key to success. In this sense, human resources management assumes an
essential position that will allow to achieve levels of motivation and satisfaction of employees central to the performance of
the organization. In the hotel sector, we still observe organizations with little focus on human resources management.
However, it is from the sectors where this management becomes vital. The satisfaction and motivation of employees are
directly reflected in customer satisfaction, compromising the future of the hotel unit. This work aims to understand the
impact of the employee's motivation on their performance, according to their perspective. Thus, the method used was the
questionnaire survey, addressed to all employees of the InterContinental Porto — Palácio das Cardosas hotel. Data analysis
was performed through descriptive and statistical analysis, with resources to the SPSS (Statistical Package for Social Sciences)
program. The results obtained did not allow us to observe any direct relationship between employee motivation and
performance, according to their perspective.
Description
Keywords
Hospitality Motivation Human resources Customer satisfaction
Citation
Publisher
Academic Publishing