Publication
Knowledge management and staff turnover in the hospitality industry
| dc.contributor.author | Silva, Susana | |
| dc.contributor.author | Silva, Cândida | |
| dc.contributor.author | Martins, Dora | |
| dc.date.accessioned | 2019-09-16T10:46:22Z | |
| dc.date.available | 2019-09-16T10:46:22Z | |
| dc.date.issued | 2019 | |
| dc.description.abstract | The hospitality industry is a business area characterized by high rates of turnover related to the seasonality and precariousness of the activity. Therefore, practitioners and researchers in hospitality have focused on the development of practices preventing employees leaving a job. Recent literature had discussed the importance of implementing knowledge management practices in order to retain talent in hospitality and, also, to share employees’ knowledge inside an organisation characterized by significant intangible assets. The main objective of the study is to explore how knowledge management is implemented in the hospitality industry. More specifically, we aim to characterize the talent retention practices, to comprehend how knowledge management is used to decrease the staff turnover in hospitality, and to understand the main challenges to knowledge management in this kind of business. In order to answer to our objectives a qualitative study was conducted. 10 hotel managers, of both genders, with a mean age of 46 years (SD=7.98) participated in the study. All the participants completed a demographic questionnaire and a semi-structured interview was conducted in order to answer the research question “how knowledge management is used to decrease staff turnover in the hospitality industry?”. The interviews were transcribed verbatim and data analysed according to thematic analysis procedures. The preliminary results showed that hotel managers value the knowledge retention inside the organisation. The implementation of practices of knowledge management is one of the main objectives in these organisations. Staff turnover is comprehended has one of the main problems in this business area and increases the loss of important knowledge acquired by employees. Thus, it can be concluded that knowledge management is a very important issue in the hospitality business; namely to increase employees’ knowledge retention. Additionally, it is crucial to implement more strategies in order to increase talent retention and decrease staff turnover rates. In this paper, we discuss the main practical and theoretical implications, and offer some suggestions for further studies. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.doi | 10.34190/KM.19.053 | |
| dc.identifier.isbn | 978-1-912764-33-4 | |
| dc.identifier.uri | http://hdl.handle.net/10400.22/14609 | |
| dc.language.iso | eng | pt_PT |
| dc.subject | Hospitality industry | pt_PT |
| dc.subject | Knowledge management | pt_PT |
| dc.subject | Qualitative study | pt_PT |
| dc.subject | Talent retention | pt_PT |
| dc.subject | Staff turnover | pt_PT |
| dc.title | Knowledge management and staff turnover in the hospitality industry | pt_PT |
| dc.type | conference object | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Lisbon, Portugal | pt_PT |
| oaire.citation.title | Proceedings of 20th European Conference on Knowledge Management | pt_PT |
| person.familyName | silva | |
| person.familyName | Silva | |
| person.familyName | Martins | |
| person.givenName | susana | |
| person.givenName | Cândida | |
| person.givenName | Dora | |
| person.identifier.ciencia-id | A71E-FBE0-F333 | |
| person.identifier.ciencia-id | 9A15-C950-D653 | |
| person.identifier.ciencia-id | B018-8C44-FA4C | |
| person.identifier.orcid | 0000-0003-4760-7662 | |
| person.identifier.orcid | 0000-0002-7342-1282 | |
| person.identifier.orcid | 0000-0002-2474-5483 | |
| person.identifier.rid | E-8423-2017 | |
| person.identifier.rid | H-9382-2013 | |
| person.identifier.rid | A-4430-2017 | |
| person.identifier.scopus-author-id | 57203104518 | |
| person.identifier.scopus-author-id | 11140480500 | |
| person.identifier.scopus-author-id | 56027343000 | |
| rcaap.rights | closedAccess | pt_PT |
| rcaap.type | conferenceObject | pt_PT |
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