Publication
Bureaucracy and the balanced scorecard in health care settings
| dc.contributor.author | Costa Oliveira, Helena | |
| dc.contributor.author | Rodrigues, Lúcia Lima | |
| dc.contributor.author | Craig, Russell | |
| dc.date.accessioned | 2022-01-03T16:12:35Z | |
| dc.date.available | 2022-01-03T16:12:35Z | |
| dc.date.issued | 2020 | |
| dc.description.abstract | Purpose – We explore the relationship between the Balanced Scorecard (BSC) and neo- bureaucracy by investigating whether the operationalization of the BSC incorporates ‘neo- bureaucratic’ ideas; and whether the BSC implemented in a Portuguese Local Health Unit (LHU) evidences a neo-bureaucratic approach. Design/methodology/approach – We conduct semi-structured interviews with LHU staff and analyse documents to assess whether features of bureaucratic organization were evident in the use of a BSC by the LHU. Findings – We found nine bureaucratic features evident in the LHU’s BSC. These were systematization, rationality, authority, jurisdiction, professional qualification, knowledge, discipline, transparency, and accountability. The BSC used at the LHU evidenced a neo- bureaucratic approach. Originality/value – Our study helps to demystify bureaucracy and overcome prevailing prejudices regarding some of its principles. Health care managers should recognize and endorse neo-bureaucratic principles in developing a BSC. They should recognize the BSC as involving a neo-bureaucratic approach. The BSC is a valuable management tool that hospital managers should find useful fostering flexibility, collaboration, innovation and adaptation – all of which should help lead to improved health care outcomes. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.citation | Craig, R. and Oliveira, H. and Rodrigues, L. L. (2020) 'Bureaucracy and the balanced scorecard in health care settings.', International journal of health care quality assurance., 33 (3). pp. 247-259. | pt_PT |
| dc.identifier.doi | 10.1108/IJHCQA-07-2019-0121 | pt_PT |
| dc.identifier.issn | 0952-6862 | |
| dc.identifier.uri | http://hdl.handle.net/10400.22/19267 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | Emerald Publishing Limited | pt_PT |
| dc.relation.publisherversion | https://www.emerald.com/insight/content/doi/10.1108/IJHCQA-07-2019-0121/full/html | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | pt_PT |
| dc.subject | Balanced scorecard | pt_PT |
| dc.subject | Bureaucracy | pt_PT |
| dc.subject | Health care management | pt_PT |
| dc.subject | Management accounting | pt_PT |
| dc.subject | Organizations | pt_PT |
| dc.subject | Portugal | pt_PT |
| dc.title | Bureaucracy and the balanced scorecard in health care settings | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 259 | pt_PT |
| oaire.citation.issue | 3 | pt_PT |
| oaire.citation.startPage | 247 | pt_PT |
| oaire.citation.title | International Journal of Health Care Quality Assurance | pt_PT |
| oaire.citation.volume | 33 | pt_PT |
| person.familyName | Costa Oliveira | |
| person.givenName | Helena | |
| person.identifier.ciencia-id | 231A-00C4-C28A | |
| person.identifier.orcid | 0000-0001-5839-168X | |
| person.identifier.rid | A-3405-2017 | |
| person.identifier.scopus-author-id | 57191039548 | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |
| relation.isAuthorOfPublication | 5446d67a-f6a2-4038-b38c-68360ea69010 | |
| relation.isAuthorOfPublication.latestForDiscovery | 5446d67a-f6a2-4038-b38c-68360ea69010 |
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