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Technology strategies in the process of student retention and efficiency of academic management

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dc.contributor.authorPereira, Rui Humberto
dc.contributor.authorCastro, Maria João
dc.date.accessioned2016-06-01T14:20:48Z
dc.date.available2016-06-01T14:20:48Z
dc.date.issued2012
dc.description.abstractThis article discusses the application of Information and Communication Technologies and strategies for best practices in order to capture and maintain faculty students' attention. It is based on a case study of ten years, using a complete information system. This system, in addition to be considered an ERP, to support the activities of academic management, also has a strong component of SRM that provides support to academic and administrative activities. It describes the extent to which the presented system facilitates the interaction and communication between members of the academic community, using the Internet, with services available on the Web complementing them with email, SMS and CTI. Through a perception, backed by empirical analysis and results of investigations, it demonstrates how this type of practice may raise the level of satisfaction of the community. In particular, it is possible to combat failure at school, avoid that students leave their course before its completion and also that they recommend them to potential students. In addition, such a strategy also allows strong economies in the management of the institution, increasing its value. As future work, we present the new phase of the project towards implementation of Business Intelligence to optimize the management process, making it proactive. The technological vision that guides new developments to a construction based on Web services and procedural languages is also presented.pt_PT
dc.identifier.citationPereira, R.H.; Castro, M.J.; , "Technology strategies in the process of student retention and efficiency of academic management," Information Systems and Technologies (CISTI), 2012 7th Iberian Conference on , vol., no., pp.1-5, 20-23 June 2012 URL: http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6263113&isnumber=6263051pt_PT
dc.identifier.issn978-1-4673-2843-2
dc.identifier.urihttp://hdl.handle.net/10400.22/8277
dc.language.isoporpt_PT
dc.peerreviewedyespt_PT
dc.publisherIEEEpt_PT
dc.subjectInternetpt_PT
dc.subjectERPpt_PT
dc.subjectSRMpt_PT
dc.subjectWeb servicespt_PT
dc.titleTechnology strategies in the process of student retention and efficiency of academic managementpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceMadrid, Espanhapt_PT
oaire.citation.endPage5pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.title7th Iberian Conference on Information Systems and Technologies (CISTI), 2012pt_PT
person.familyNamePereira
person.familyNameCastro
person.givenNameRui Humberto
person.givenNameMaria João
person.identifier.ciencia-idB911-13AA-6E61
person.identifier.ciencia-idFB14-F99B-1259
person.identifier.orcid0000-0002-9780-3912
person.identifier.orcid0000-0003-3353-8723
person.identifier.ridE-7918-2011
person.identifier.ridO-2950-2013
person.identifier.scopus-author-id55421047200
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication67e6b4e7-b3aa-4490-b1af-f94189deb320
relation.isAuthorOfPublicationbc75636a-cf45-44ca-b79f-5b757eea247f
relation.isAuthorOfPublication.latestForDiscovery67e6b4e7-b3aa-4490-b1af-f94189deb320

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