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Advisor(s)
Abstract(s)
Num contexto de crescente globalização e competitividade no mercado, a busca pela perfeição
tornou-se quase imperativa para as organizações. Esta globalização trouxe oportunidades de
expansão dos negócios, mas também alguns desafios, pela elevada concorrência no mercado,
sendo essencial manter a conformidade com padrões internacionais de qualidade. Deste modo,
o desenvolvimento de um sistema de gestão da qualidade tornou-se um fator crucial não
apenas atender às expectativas dos clientes e satisfação dos mesmos, mas também para
garantir a sobrevivência e o crescimento sustentável no cenário internacional. Assim, a aptidão
de fornecer produtos e serviços de alta qualidade tornou-se um diferencial competitivo
essencial.
No ambiente industrial, a qualidade não se fomenta apenas em atender às expectativas dos
clientes, mas também para otimizar processos, reduzir desperdícios e garantir a segurança dos
trabalhadores.
A implementação de um sistema de gestão da qualidade baseia-se na aplicação da metodologia
abordada pela ISO 9001:2015, que é um referencial internacional para sistemas de gestão da
qualidade, caracterizada pela abordagem por processos.
A fase inicial deste trabalho focou-se na análise detalhada do estado atual do sistema de gestão
da qualidade da empresa. O estudo foca-se essencialmente na extensão do sistema de gestão
da qualidade à parte produtiva da empresa, uma vez que os outros processos já se encontram
certificados. Assim, foi elaborado uma lista de trabalhos a realizar com este processo.
Numa fase posterior, foram criadas todas as ferramentas, procedimentos e documentação
alicerçados à norma NP EN 9001:2015 necessária para a otimização do sistema produtivo.
A implementação destas ferramentas já está a obter melhorias no sistema produtivo, como
uma melhor organização que influencia positivamente a redução nos tempos de fabrico e
menos tempos de espera, essencialmente.
Para além isto, estas melhorias influenciam significativamente o desempenho dos
colaboradores que além de terem um melhor desempenho, sentem-se mais satisfeitos e
cooperativos com os seus colegas e superiores.
In a context of increasing globalization and market competitiveness, the quest for perfection has become almost imperative for organizations. This globalization has brought opportunities for business expansion, but also challenges due to the high level of competition in the market, making it essential to maintain compliance with international quality standards. Thus, the development of a quality management system has become a crucial factor not only in meeting customer expectations and satisfaction, but also in ensuring survival and sustainable growth on the international stage. Thus, the ability to provide high quality products and services has become an essential competitive differentiator. In the industrial environment, quality is not only about meeting customer expectations, but also about optimizing processes, reducing waste and ensuring worker safety. The implementation of a quality management system is based on the application of the methodology addressed by ISO 9001:2015, which is an international benchmark for quality management systems, characterized by the process approach. The initial phase of this work focused on a detailed analysis of the current state of the company's quality management system. The study is essentially focused on extending the quality management system to the production side of the company, since the other processes are already certified. A list of work to be carried out with this process was therefore drawn up. At a later stage, all the tools, procedures and documentation based on the NP EN 9001:2015 standard necessary for optimizing the production system were created. The implementation of these tools is already bringing about improvements in the production system, such as better organization, which has a positive influence on the reduction in manufacturing times and, essentially, fewer waiting times. In addition, these improvements have a significant influence on the performance of employees, who not only perform better, but also feel more satisfied and cooperative with their colleagues and supervisors.
In a context of increasing globalization and market competitiveness, the quest for perfection has become almost imperative for organizations. This globalization has brought opportunities for business expansion, but also challenges due to the high level of competition in the market, making it essential to maintain compliance with international quality standards. Thus, the development of a quality management system has become a crucial factor not only in meeting customer expectations and satisfaction, but also in ensuring survival and sustainable growth on the international stage. Thus, the ability to provide high quality products and services has become an essential competitive differentiator. In the industrial environment, quality is not only about meeting customer expectations, but also about optimizing processes, reducing waste and ensuring worker safety. The implementation of a quality management system is based on the application of the methodology addressed by ISO 9001:2015, which is an international benchmark for quality management systems, characterized by the process approach. The initial phase of this work focused on a detailed analysis of the current state of the company's quality management system. The study is essentially focused on extending the quality management system to the production side of the company, since the other processes are already certified. A list of work to be carried out with this process was therefore drawn up. At a later stage, all the tools, procedures and documentation based on the NP EN 9001:2015 standard necessary for optimizing the production system were created. The implementation of these tools is already bringing about improvements in the production system, such as better organization, which has a positive influence on the reduction in manufacturing times and, essentially, fewer waiting times. In addition, these improvements have a significant influence on the performance of employees, who not only perform better, but also feel more satisfied and cooperative with their colleagues and supervisors.
Description
Keywords
Quality Quality Management System NP EN ISO 9001:2015 Production system Mechanical solutions Qualidade Sistema de gestão da qualidade Sistema produtivo Soluções mecânicas