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Abstract(s)
A presente dissertação, cujo estágio que a originou teve lugar na empresa Menina Design Lda., empresa pertencente ao Covet Group, descreve o trabalho desenvolvido para atingir uma otimização da qualidade e da gestão de produção, na marca Essential Home. As problemáticas abordadas foram o número elevado de reclamações de clientes, provenientes, na sua maioria, de problemas com qualidade de produção e problemas nos transportes, e os atrasos nas entregas, que se refletiam num nível de serviço da marca na casa dos 60%. As soluções encontradas focaram-se na implementação de novos processos no dia-a-dia da empresa, quer no que toca à gestão diária da produção, quer no momento de aprovação da peça no fornecedor, tentando, assim, garantir o cumprimento dos padrões de qualidade em todas as encomendas. A eficiência destas implementações refletiram-se nas descidas das reclamações, tendo mesmo sido atingido o nulo, no primeiro trimestre de 2019, no que toca a reclamações devido a transporte, e no aumento no nível de serviço da marca para mais de 80%. Dos problemas detetados aquando do início deste trabalho, o único que não viu a sua proposta de resolução aprovada foi o kit de limpeza, devido ao, considerado elevado, valor de investimento.
This dissertation, whose internship took place in the company Menina Design Lda., a company belonging to the Covet Group, describes the work developed to achieve quality optimization and production management in Essential Home. The main problem detected was the elevated number of customer complaints, resulted mostly, of the production quality issues and transportation issues, and delays in delivery, with reflected in the brand service level of around 60%. The proposed solutions for this issue focused mostly on the implementation of new processes in the daily production management, and in the moment of the supplier's parts revision, thus trying to guarantee the fulfillment of the quality standards in all the orders. The efficiency of these implementations was reflected in the incoming complaints, having been reached in the null in the first trimester of 2019, in the complaint occurring due to transportation, and with the increase in brand service level to over 80%. In terms of the problems detected after the beginning of this work, the only one that did not see its resolution applied was the cleaning kit, due to the considered high investment value.
This dissertation, whose internship took place in the company Menina Design Lda., a company belonging to the Covet Group, describes the work developed to achieve quality optimization and production management in Essential Home. The main problem detected was the elevated number of customer complaints, resulted mostly, of the production quality issues and transportation issues, and delays in delivery, with reflected in the brand service level of around 60%. The proposed solutions for this issue focused mostly on the implementation of new processes in the daily production management, and in the moment of the supplier's parts revision, thus trying to guarantee the fulfillment of the quality standards in all the orders. The efficiency of these implementations was reflected in the incoming complaints, having been reached in the null in the first trimester of 2019, in the complaint occurring due to transportation, and with the increase in brand service level to over 80%. In terms of the problems detected after the beginning of this work, the only one that did not see its resolution applied was the cleaning kit, due to the considered high investment value.
Description
Keywords
Compras Produção Gestão e Planeamento de Produção Qualidade Nível de Serviço Purchasing Production Management and Production Planning Quality Service Level