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Advisor(s)
Abstract(s)
A presente dissertação foi desenvolvida no âmbito do estágio final do Mestrado, tendo sido realizado numa empresa vocacionada para a produção e distribuição de tintas, a CIN. Este trabalho teve como principal objetivo a implementação do planeamento e gestão da Manutenção, com o intuito de diminuir as ordens de trabalho pendentes, diminuir os pedidos de manutenção pendentes, e aumentar o rigor das operações de manutenção realizadas, principalmente preventivas, aumentando consequentemente a eficiência da manutenção. Adotou-se uma metodologia de investigação que se enquadra nos princípios de ActionResearch, utilizando também ferramentas como o PDCA. Como resultado deste projeto verificou-se que no caso da percentagem por tipo de manutenção, a manutenção corretiva desceu 13,7% em 2018 face ao ano anterior, e a manutenção preventiva aumentou 4,4% no mesmo período homologo. Desde o início do estágio, até à semana 9 de 2019, o número de pedidos pendentes diminuiu 52,7%, tendo o número de ordens de trabalho pendentes diminuído 52%. Em termos de cumprimento do plano geral de manutenção mensal, face ao planeado, houve um aumento de 17%, tendo mesmo no último mês chegado a cumprir o plano mensal a 100%, estando incluído no plano todas as ordens de trabalho criadas. Conseguiu-se de igual forma aumentar a capacidade de resposta aos pedidos realizados pelos clientes internos, visto que o número de pedidos pendentes diminuiu face ao número de pedidos realizados pelos mesmos. Após a realização do projeto, o Departamento de Manutenção da empresa CIN, implementou a metodologia em questão, tendo a melhoria contínua do processo como foco principal.
This dissertation was developed as part of the final stage of the Master's degree, having been carried out in a company dedicated to the production and distribution of paints, CIN. The main objective of this work was the implementation of Maintenance planning and management, with the purpose of reducing pending work orders, reducing pending maintenance requests, and increasing the rigor of maintenance operations performed, mainly preventive, consequently increasing the efficiency of maintenance. maintenance. We adopted a research methodology that fits the principles of Action-Research, also using tools such as PDCA. As a result of this project it was found that in the case of the percentage by type of maintenance, corrective maintenance decreased by 13.7% in 2018 over the previous year, and preventive maintenance increased by 4.4% in the same homologous period. From the beginning of the internship until week 9 of 2019, the number of pending orders decreased by 52.7% and the number of pending work orders decreased by 52%. In terms of compliance with the general monthly maintenance plan, compared to the planned, there was an increase of 17%, and even in the last month reached the 100% monthly plan, including all work orders created in the plan. The ability to respond to requests made by internal customers was also increased as the number of pending orders decreased compared to the number of orders placed by them. After completion of the project, the CIN Maintenance Department implemented the methodology in question, with continuous process improvement as its main focus.
This dissertation was developed as part of the final stage of the Master's degree, having been carried out in a company dedicated to the production and distribution of paints, CIN. The main objective of this work was the implementation of Maintenance planning and management, with the purpose of reducing pending work orders, reducing pending maintenance requests, and increasing the rigor of maintenance operations performed, mainly preventive, consequently increasing the efficiency of maintenance. maintenance. We adopted a research methodology that fits the principles of Action-Research, also using tools such as PDCA. As a result of this project it was found that in the case of the percentage by type of maintenance, corrective maintenance decreased by 13.7% in 2018 over the previous year, and preventive maintenance increased by 4.4% in the same homologous period. From the beginning of the internship until week 9 of 2019, the number of pending orders decreased by 52.7% and the number of pending work orders decreased by 52%. In terms of compliance with the general monthly maintenance plan, compared to the planned, there was an increase of 17%, and even in the last month reached the 100% monthly plan, including all work orders created in the plan. The ability to respond to requests made by internal customers was also increased as the number of pending orders decreased compared to the number of orders placed by them. After completion of the project, the CIN Maintenance Department implemented the methodology in question, with continuous process improvement as its main focus.
Description
Keywords
CMMS Gestão da Manutenção KPI Pedidos de Manutenção Planeamento Request Viewer Maintenance Management Maintenance Requests Planning