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Advisor(s)
Abstract(s)
A E-goi apresenta-se como uma plataforma de marketing multicanal, que evoluiu para possibilitar o envio de mensagens transacionais. O produto que envia este tipo de mensagens denomina-se Slingshot, que, apesar de funcional, cria confusão e dificuldade de integração por parte de quem a usa. Perante as dificuldades sentidas, surgiu a necessidade de desenhar uma nova versão da Slingshot, de forma a facilitar a sua disponibilização e aceitação por parte de clientes novos e antigos. Neste documento está presente uma introdução ao tópico e contexto do problema, e respetivos objetivos a atingir com o projeto. Segue-se um estudo ao estado da arte, analisando os conceitos relacionados com Slingshot e seus concorrentes, dentro do contexto de API Economy. Após, é feita uma análise de valor sobre o projeto, de forma a validar a pertinência do projeto e seu desenvolvimento. Após a definição do contexto e da relevância do projeto, o documento apresenta a análise à plataforma existente, de forma a complementar a informação necessária para o desenho de uma solução. Depois, este desenho é apresentado e justificado, de acordo com a pesquisa efetuada. A solução desenhada traduziu-se no desenvolvimento de uma nova versão da Slingshot, dependente desta e de outros serviços disponibilizados pela E-goi. Para complementar a solução, foi desenvolvida documentação pertinente e completa, e disponibilizados excertos de código que os utilizadores poderão utilizar ao integrar a plataforma. A solução foi testada em duas partes. A primeira do ponto de visto técnico, onde se analisou o comportamento dos serviços face diferentes tipos de pedidos, e se mediu o tempo de resposta. A segunda do ponto de vista de utilização, através da análise de respostas dos desenvolvedores da E-goi a um inquérito, onde as duas versões foram comparadas do ponto de vista da documentação. Os resultados destes testes permitiram tirar conclusões sobre o desenvolvimento da solução e futuro da mesma dentro da E-goi.
E-goi presents itself as a platform for multichannel marketing, that evolved to include transactional messages. The platform that sends this type of messages is called Slingshot which, although functional, creates confusion and difficulties to those who use it. Towards the hardships encountered, the need to draw a new version of the Slingshot platform arisen, in order to ease its availability and acceptance by old and new clients. In this document there is present an introduction to the topic and context of the problem, and respective objectives to achieve with the project. A study to the state of the art follows, analyzing the concepts related with Slingshot and its competitors, all within the context of API Economy. After, a value analysis is made about the project, in order to validate the pertinence of the project and its development. Once the context and relevance of the project are established, the document presents an analysis of the existent platform, in order to add to the information necessary to the design of a solution. After that, said solution is presented and justified according to the information gathered. The designed solution was translated as a new version of Slingshot, dependent of it, as well as other services made available by E-goi. To complement the solution, a new documentation with complete and relevant information was developed, as well as code samples that the users can make use when integrating the platform. The solution was tested in two parts. The first focus on the technical aspect, where an analysis of the behavior of the services was made, given different types of requests, and the time it took to respond. The second focus on the comprehension of the users, using the answers of other Egoi developers to an inquiry, where the documentation of both versions is compared. The results of these tests allowed conclusions to be drawn about the development of the solution and its future within E-goi.
E-goi presents itself as a platform for multichannel marketing, that evolved to include transactional messages. The platform that sends this type of messages is called Slingshot which, although functional, creates confusion and difficulties to those who use it. Towards the hardships encountered, the need to draw a new version of the Slingshot platform arisen, in order to ease its availability and acceptance by old and new clients. In this document there is present an introduction to the topic and context of the problem, and respective objectives to achieve with the project. A study to the state of the art follows, analyzing the concepts related with Slingshot and its competitors, all within the context of API Economy. After, a value analysis is made about the project, in order to validate the pertinence of the project and its development. Once the context and relevance of the project are established, the document presents an analysis of the existent platform, in order to add to the information necessary to the design of a solution. After that, said solution is presented and justified according to the information gathered. The designed solution was translated as a new version of Slingshot, dependent of it, as well as other services made available by E-goi. To complement the solution, a new documentation with complete and relevant information was developed, as well as code samples that the users can make use when integrating the platform. The solution was tested in two parts. The first focus on the technical aspect, where an analysis of the behavior of the services was made, given different types of requests, and the time it took to respond. The second focus on the comprehension of the users, using the answers of other Egoi developers to an inquiry, where the documentation of both versions is compared. The results of these tests allowed conclusions to be drawn about the development of the solution and its future within E-goi.
Description
Keywords
API API Economy Mensagens Transacionais Transactional Messaging