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The COVID-19 aftermath: a multidimensional study on hospitality managers' perceptions

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dc.contributor.authorSilva, Miguel
dc.contributor.authorMelo, António
dc.contributor.authorMelo, Carla
dc.contributor.authorVasconcelos, Sandra
dc.date.accessioned2022-04-26T16:27:42Z
dc.date.available2022-04-26T16:27:42Z
dc.date.issued2021
dc.description.abstractThe COVID-19 pandemic has brought many constraints to several industries, including tourism and hospitality. Despite its resilience, the socio-economic implications arising from this sanitary crisis have exposed the vulnerabilities and prompted swift reactions from policymakers, stakeholders and managers. This exploratory study aims to determine which dimensions of the hospitality business were most affected by this pandemic and how they responded to this outbreak. Considering dimensions such as "Decision making" "Health Safety" “Operations” “Marketing & Sales”, "Human Resources" and "Customer Relationship Management", this study is supported by semi-structured interviews with hotel managers, putting forward an analysis based on the perceptions and realities of different hotel categories and operational contexts. Aiming to complement previous and ongoing research concerning the coping mechanisms hotel managers have had to implement when confronted with this unprecedented crisis, it succeeds in identifying key strategic areas and concerns, that are relevant for understanding the current situation, as well as preparing future emergencies and crisis affecting the hospitality business, paving the way for future research within this scopept_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.eissn2516-3612
dc.identifier.isbn978-1-912764-92-1
dc.identifier.isbn978-1-912764-93-8
dc.identifier.issn2516-3604
dc.identifier.urihttp://hdl.handle.net/10400.22/20399
dc.language.isoengpt_PT
dc.publisherAcademic Conferences International Limitedpt_PT
dc.relation.publisherversionhttps://www.academic-bookshop.com/ourshop/prod_7582308-ICTR-2021-Proceedings-of-the-4th-International-Conference-on-Tourism-Research.htmlpt_PT
dc.subjectCOVID-19pt_PT
dc.subjectCrisis managementpt_PT
dc.subjectDecision-makingpt_PT
dc.subjectHospitality Operations Managementpt_PT
dc.subjectPortugalpt_PT
dc.titleThe COVID-19 aftermath: a multidimensional study on hospitality managers' perceptionspt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceVirtual conferencept_PT
oaire.citation.endPage510pt_PT
oaire.citation.startPage501pt_PT
oaire.citation.titleProceedings of the 4th International Conference on Tourism Researchpt_PT
person.familyNameMelo
person.familyNameBarreto Salgueiro de Melo
person.familyNameVieira Vasconcelos
person.givenNameAntónio
person.givenNameCarla Isabel
person.givenNameSandra
person.identifierAAK-5519-2021
person.identifier.ciencia-id641C-F631-B306
person.identifier.ciencia-id4612-971F-315C
person.identifier.ciencia-id1913-CCEB-BDD7
person.identifier.orcid0000-0001-7572-0545
person.identifier.orcid0000-0003-3097-4108
person.identifier.orcid0000-0003-4062-331X
person.identifier.scopus-author-id37124474900
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicatione6cb93a4-31f2-44b7-87cd-9227a5690ca2
relation.isAuthorOfPublication7864cb13-fe5c-4fff-ac66-454a0a4221cd
relation.isAuthorOfPublication8795622c-1f9c-4047-89a9-2160b995c194
relation.isAuthorOfPublication.latestForDiscovery8795622c-1f9c-4047-89a9-2160b995c194

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