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| 1.38 MB | Adobe PDF |
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Orientador(es)
Resumo(s)
In this short contribution a reflection on the evolution of the the Total
Quality Management paradigm is pesented. The main differences between
the three perspectives of Quality Management are analyzed, together with
a set of changes and improvements to the practice of TQM that are likely
to take place.
Descrição
Palavras-chave
Quality management Total quality management Paradigms