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The competences in the digital era in the tourism and hospitality sector

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dc.contributor.authorNeves, Cátia
dc.contributor.authorSilva, Susana
dc.contributor.authorMartins, Dora
dc.date.accessioned2021-05-27T10:26:42Z
dc.date.available2021-05-27T10:26:42Z
dc.date.issued2021
dc.description.abstractCurrently, due to the Fourth Industrial Revolution, the world has been witnessing several changes at the technological level, which have been reflected in the way a society should operate, namely those organizations in the Tourism and Hospitality sector. Thus, these organizations are facing challenges, both in terms oftheir professionals’ skills and in terms of the products and services offered. The main objective of this study is to characterize the changes in the level of skills needed by professionals in the Tourism and Hospitality sector, while bearing in mind their perception of the new challenges brought by the actual Industrial Revolution. More specifically, to characterize the strategies used, and technical and relational challenges that organizations face in this new Era. In this study, the qualitative methodology was assumed, through the realization of semi-structured interviews, to twelve hospitality professionals in the north of Portugal. The interviews were transcribed verbatim and analysed according to Grounded Theory principles. The results of the study indicate that this Digital Era has brought changes to the skills needed by professionals in this sector. In addition to the necessary technical skills to perform each function, personal and interpersonal skills are becoming increasingly important. These skills, compared to technology, add more value, which in turn allows the hotel establishments to differentiate from one another. These findings are really relevant for both professionals in this sector and professionals in education systems. For the former, they can support the management of the business, as well as define the way the organizations operate. Concerning the educational professionals, they can adapt to the needs the sector has, regarding the skills that should be learned and developed throughout the students' academic path.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.34190/IRT.21.103pt_PT
dc.identifier.isbn978-1-912764-93-8
dc.identifier.urihttp://hdl.handle.net/10400.22/17990
dc.language.isoengpt_PT
dc.publisherAcademic Publishingpt_PT
dc.subjectIndustry 4.0pt_PT
dc.subjectHuman resourcespt_PT
dc.subjectSkillspt_PT
dc.subjectTourismpt_PT
dc.subjectHospitalitypt_PT
dc.titleThe competences in the digital era in the tourism and hospitality sectorpt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceVila do Conde, Portugalpt_PT
oaire.citation.endPage429pt_PT
oaire.citation.startPage423pt_PT
oaire.citation.title4th International Conference on Tourism Researchpt_PT
person.familyNamesilva
person.familyNameMartins
person.givenNamesusana
person.givenNameDora
person.identifier.ciencia-idA71E-FBE0-F333
person.identifier.ciencia-idB018-8C44-FA4C
person.identifier.orcid0000-0003-4760-7662
person.identifier.orcid0000-0002-2474-5483
person.identifier.ridE-8423-2017
person.identifier.ridA-4430-2017
person.identifier.scopus-author-id57203104518
person.identifier.scopus-author-id56027343000
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication19ab22db-78fa-4948-b820-434b46de1d9b
relation.isAuthorOfPublication834d27d6-57a3-40ed-bd06-39bf1719f014
relation.isAuthorOfPublication.latestForDiscovery834d27d6-57a3-40ed-bd06-39bf1719f014

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