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Abstract(s)
A melhoria de processos e a redução de custos fixos são cada vez mais o ponto de foco das organizações, de forma a que estas possam fazer face à elevada competitividade existente no mercado. O presente projeto foi realizado no departamento de logística da Novares Arouca, uma empresa que pertence ao setor de injeção de plástico, localizada no distrito de Aveiro, no município de Arouca. O projeto desenvolvido teve como objetivos a melhoria dos processos existentes, ao nível dos fluxos físicos e de informação. Foram detetadas algumas falhas a nível de fluxos e procedimentos. De forma a melhorar os processos e a reduzir os problemas detetados, foram sugeridas e implementadas diversas ferramentas e ações, tais como: a normalização do processo de expedição com a criação de instruções de trabalho; o seguimento do indicador e a criação de um mapa de horário de cargas; a implementação do processo de declaração de expedições; a criação de um procedimento para a verificação das receções; a criação de um procedimento para a gestão de entradas; a criação de um modelo de controlo de stock e de encomendas; e, por fim, a normalização do processo de receção com a criação de instruções de trabalho. Com as propostas de melhorias sugeridas, constataram-se ganhos ao nível do espaço físico com a diminuição de embalagens danificadas; em relação à performance de serviço de clientes, a taxa de cumprimento passou a 100%; ao nível da circulação de informação, houve a redução do valor de faturas bloqueadas e de custos de aluguer, em cerca de 1590€; e, por fim, no que respeita à qualidade de entrega ao cliente, houve uma melhor gestão de desvios nas preparações e uma redução dos incidentes de logística.
Improving processes and reducing fixed costs are more and more the focus of organizations, so that they can cope with the high competitiveness that exists on the market. This project was carried out in the logistics department of Novares Arouca, a company that belongs to the plastic injection sector, located in the district of Aveiro, in the municipality of Arouca. The project aimed to improve the existing processes, at the level of physical traffic and information. In order to improve the processes and reduce the problems detected, several tools and actions were suggested and implemented, such as: standardization of the shipping process with the creation of work instructions; monitoring of the indicator and creation of a cargo map; implementation of the shipping process; creation of a procedure to check receptions; creation of a procedure for managing the receptions; creation of a stock and order control model; and, lastly, normalization of the reception process with the creation of work instructions. With the suggested improvement proposals, there were gains at the level of the physical space, with an absence of accumulation of trucks in the company area and with the absence of damaged packaging; in terms of the customer performance, the compliance rate went up to 100%; at the level of the circulation of information, there was a reduction of the value of blocked invoices and a reduction of the rental costs, by around € 1590; and, finally, in respect of the quality of the delivery to the customer, there was a reduction in logistics incidents.
Improving processes and reducing fixed costs are more and more the focus of organizations, so that they can cope with the high competitiveness that exists on the market. This project was carried out in the logistics department of Novares Arouca, a company that belongs to the plastic injection sector, located in the district of Aveiro, in the municipality of Arouca. The project aimed to improve the existing processes, at the level of physical traffic and information. In order to improve the processes and reduce the problems detected, several tools and actions were suggested and implemented, such as: standardization of the shipping process with the creation of work instructions; monitoring of the indicator and creation of a cargo map; implementation of the shipping process; creation of a procedure to check receptions; creation of a procedure for managing the receptions; creation of a stock and order control model; and, lastly, normalization of the reception process with the creation of work instructions. With the suggested improvement proposals, there were gains at the level of the physical space, with an absence of accumulation of trucks in the company area and with the absence of damaged packaging; in terms of the customer performance, the compliance rate went up to 100%; at the level of the circulation of information, there was a reduction of the value of blocked invoices and a reduction of the rental costs, by around € 1590; and, finally, in respect of the quality of the delivery to the customer, there was a reduction in logistics incidents.
Description
Keywords
Análise e melhoria de processos Lean Manufacturing Gestão de aprovisionamentos Normalização Process analysis and improvement Supply management Standard