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Abstract(s)
O pós-venda automóvel na atualidade está a ser alvo de mudança sem precedentes, isto é, dado ao facto das percentagens de viaturas eletrificadas estar a aumentar, ocorre uma transformação na mobilidade, que anteriormente era principalmente impulsionada por motores de combustão interna, para uma mudança eletrificada, impulsionada por sistemas de propulsão sustentável, como a mobilidade elétrica, podendo ser auxiliados por motores de combustão interna. As discussões científicas estão focadas principalmente em problemas no setor de comodidades primárias, como o desenvolvimento de veículos elétricos e os problemas tecnológicos centrais (como por exemplo, tecnologia de baterias) ou a infraestrutura de carregamento. No entanto, os impactos nos setores indiretos como o mercado de pós-venda automóvel em grande parte
passam despercebidos. Neste tópico, existe a falta de artigos científicos sobre como lidar com este tipo de tecnologia e os seus impactos, no entanto, os diferentes reparadores que atuam no campo do mercado de pós-venda automóvel serão afetados por esta mudança, tendo em conta o crescimento da eletrificação visto. Neste artigo, será descrita uma solução para enfrentar o impacto da eletrificação no pós-venda automóvel, tendo em conta os custos de manutenção e reparação de veículos elétricos e híbridos.
The automotive aftermarket is currently undergoing unprecedented change. With the increasing percentages of electrified vehicles, there is a transformation in mobility from being primarily driven by internal combustion engines to an electrified shift, powered by sustainable propulsion systems such as electric mobility, potentially complemented by internal combustion engines. Scientific discussions are mainly focused on issues in the primary commodity sector, such as the development of electric vehicles and core technological problems (e.g., battery technology) or infrastructure. However, the impacts on indirect sectors like the automotive aftermarket largely go unnoticed. In this area, there is a lack of scientific articles on how to deal with technology shortages and their impacts, yet different repairers operating in the automotive aftermarket will be affected by this change. This article describes a solution to address the impact of electrification on the automotive aftermarket, taking into account the maintenance and repair costs of electric and hybrid vehicles.
The automotive aftermarket is currently undergoing unprecedented change. With the increasing percentages of electrified vehicles, there is a transformation in mobility from being primarily driven by internal combustion engines to an electrified shift, powered by sustainable propulsion systems such as electric mobility, potentially complemented by internal combustion engines. Scientific discussions are mainly focused on issues in the primary commodity sector, such as the development of electric vehicles and core technological problems (e.g., battery technology) or infrastructure. However, the impacts on indirect sectors like the automotive aftermarket largely go unnoticed. In this area, there is a lack of scientific articles on how to deal with technology shortages and their impacts, yet different repairers operating in the automotive aftermarket will be affected by this change. This article describes a solution to address the impact of electrification on the automotive aftermarket, taking into account the maintenance and repair costs of electric and hybrid vehicles.
Description
Keywords
Automotive aftermarket Aftersales service strategies Electrification in automotive Pós-venda Automóvel Veículos eletrificados Veículos elétricos