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- The impact of Covid-19 in restaurants – Take away and delivery, the consumer’s perspectivePublication . Azevedo, Daniel; Melo, AntónioTake-away and delivery where already being used by the restaurant business in Portugal prior to Covid-19 as a way to increase sales and profitability. The early days of the pandemic with an almost complete lockdown had a huge impact in the restaurant sector as all restaurants were suddenly forced to close. That lead to a vast majority of restaurants reinforcing their already existing take-away and delivery operations or starting to operate that way. In order to better understand the relationship between consumers and take-away and delivery services provided by restaurants, a research was conducted to assess the degree of use of these services. The research took place between the 9th and the 25th of April by means of an online survey resulting in 448 valid responses. The majority of the responders (69%) already used these services prior to Covid-19 between 1 and 3 times a week. On the other side, 28% said that they had never used take-away or delivery. During the pandemic, 53% claimed not to use take away and delivery services whilst only 45% said they were using it 1 to 3 times a week. When questioned about their future intents after the pandemic, 72% predicted they will use take-away 1 to 3 times a week. Within the consumers that use take-away and delivery, 22.5% spend less than 10€ per order, 54% from 10 to 20€ and 23.5% spend more than 20€. Preliminary results show that despite the fact these services were already being used prior to Covid-19, frequency of usage is on the rise, foreseeing significant growth for take-away and delivery in the near future. Data also seems to indicate that this phenomenon is not specific of big cities and urban population and could become an overall trend. Restaurants should develop/adapt their menus to cater to the specific needs of these services and invest in consolidating their presence in the take away and delivery markets as it can become one of the most important revenue sources.
- Digital technologies to minimize the impact of the Covid-19 pandemic in restaurant sectorPublication . Brochado, Diana; Silva, Cândida; Silva, Susana; Azevedo, DanielAt the end of the first quarter of 2020, there were signs that the year would be with many difficult challenges. The emergence of a new pandemic, a coronavirus (SARS-CoV-2), known as COVID-19, shivered the planet, in many ways, from personal to professional, economic and financial, affecting everything and everyone, causing a general quarantine around the world. The restaurant sector was no exception and following this unexpected situation, this study aims to understand how information and communication technology (ICT) is being used in the sector and how it can help to response to its current needs, without neglecting public health and avoiding insolvencies or dismissals, looking for digital solutions that can guarantee the efficiency of the sector, always respecting the costumer's experience. Therefore, a study is proposed to analyze how ICT can contribute to the recovery of the restaurant sector and how it can be incorporated, having as the main question ”How can technology be used to minimize the impact of the Covid-19 pandemic on the restaurant sector?”. A qualitative methodology was applied to the present study, having as sample several restaurants, in the north of Portugal of different types, to better understand how the introduction of technologies has been done, the impact of COVID-19 in ICT adoption and the actual needs on digitalization and technology, both in service and delivery and in internal and external communication. As preliminary results, we can identify some reluctance to introduce technologies and digitalization in the sector, with much to be explored in the sense of digitalization. We also verified that the biggest investments in this direction are on billing and on Enterprise Resource Planning systems. Furthermore, this study also presents some proposals for digital solutions that can assist this sector.