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- Improvement in external logistics of an automotive component manufacturing company towards costs reductionPublication . Machado, Ana Beatriz; Silva, Francisco J. G.; Sá, José Carlos; Barreiras, Alcinda; Pinto Ferreira, Luís; Pereira, Maria Teresa; Santos, GilbertoThis work was developed in a company that produces components, such as, Bowden cables and comfort systems for the automobile industry. The company's external logistics department was the place where the work was carried out. The constant need of urgent shippings in the company in order to comply with the delivery scheduled with its customers, leads the organization to have an unnecessary cost. This case study is no exception, and this type of costs represents about 33% of total transport costs, revealing a major negative economic impact for the company. For the analysis of urgent transport some quality tools were used to determine the root causes of the identified problem (high cost with urgent transport). The use of these quality tools, namely brainstorming, Ishikawa's diagram and Five Whys, allowed for greater involvement by employees from different areas. Thus, it was possible to share knowledge and, consequently, a more reliable analysis and identification of possible root-causes of the problem, as well as, the implementation of actions to eliminate them. With the implementation of the improvement actions, the urgent shipping costs were reduced by about 68%.
- After sales service: key settings for improving profitability and customer satisfactionPublication . Rebelo, C.G.S.; Pereira, Maria Teresa; Silva, Francisco J. G.; Pinto Ferreira, Luís; Sá, José Carlos; Mota, A.M.This paper presents a performed study to develop and improve the process of after sales of a Latvian company specialized in manufacturing fish processing equipment. The project was developed based on an action- research methodology. During the first stage of the study, the current after sales process was analysed to identify the issues and possible improvement opportunities that could be implemented later on. Data were collected through surveys and analysed, resulting in a series of improvement proposals discussed with the board of the company. At a later stage of the study, improvements were implemented such as the introduction of new services, development of new process diagrams and improvements of the spare parts management strategy. To conclude the study, the new services were offered and presented to customers and the trial period for the new after sales methodology was started.
- The relevance of space analysis in warehouse managementPublication . Rebelo, C.G.S.; Teresa Pereira, Maria; Silva, Francisco J. G.; Pinto Ferreira, Luís; Sá, José CarlosCustomers are becoming increasingly demanding and logistics is gaining more importance in order to assure customer satisfaction in terms of money, quality and time. The goal of this paper is to show that warehouses can be a source of competitive advantage and that a critical approach towards the existing available space may lead to increases in capacity with low investment. To accomplish this, a company is used as a model and suggestions for improvements are carried out. Regarding the capacity, a volume approach is taken into consideration, both in terms of the products and regarding the bins. Moreover, opportunities to achieve better space usage are presented by suggesting additional or different bins. Therefore, it is possible to reduce costs, to increase safety, to increase capacity up to 9,77%, and to help minimizing traveling distances and damages caused to the items.