Browsing by Author "Oliveira, Ana Rita Sousa"
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- Analysis of the Propensity to implement the Shingo and the EFQM Models in Portuguese organisations through Structural Equation ModellingPublication . Oliveira, Ana Rita Sousa; Sá, José Carlos Vieira deMarkets have become more and more competitive. To cope with the daily challenges of organisations and the permanent and rapid transformation, organisations seek to achieve a threshold of excellence that not only increases their levels of quality and performance but also providessustainable results. Currently, there are numerous excellence models, including the EFQM Model and the Shingo Model. The EFQM model was created in Europe and is widely used in this continent, namely in Portugal, to the detriment of the Shingo model. In turn, this dissertation aims to analyse the criteria and assumptions on which the models were built, concluding on what potentially best fits the Portuguese context. Another focus of this dissertation is to investigate how the models are embedded and promote the three pillars of sustainability in organisations. In order to answer these research questions, a literature review was conducted on the topics. A total of 143 articles, mainly from the Web of Science platform, were analysed, from 27 November 2022 to 30 December 2022, following the PRISMA Methodology. Also, a bibliometric co-occurrence network was created to understand the link between the topics, using the VOSViewer software for the purpose. From the results obtained from the literature review, it was possible to conclude that effectively the new version of the EFQM Model and the Shingo Model guide organisations towards achieving sustainable economic, social, and environmental results. Also, a Conceptual Model for Excellence in Business Towards Sustainability is proposed, based on the relationship between the models in the study, their relationships with sustainability, and supporting core concepts that enable to promote the Environmental Policy for sustainable development with Stakeholder Engagement. In order to assess the Propensity of Portuguese organisations to implement whether the Shingo or the EFQM Models, analysing which one fits the most the reality of Portugal, a conceptual model was proposed. To test the hypotheses operationalised in the model, a survey was planned and therefore sent to the 37730 Portuguese organisations. The data was collected for 6 weeks, from 15 June 2023 to 24 July 2023, in which it was possible to obtain 789 answers, a number above the minimum level required with a confidence level of 95%. From the initial sample, a total of 731 responses were considered valid and consequently, the data extracted from them was treated and analysed, in order to draw the respective conclusions concerning the previously mentioned objectives, using a Structural Equation Modelling (SEM) approach. Results from the hypothesis testing indicate that Portuguese organisations have the Propensity to implement the Shingo Model. Furthermore, these organisations that show great Propensity for the Shingo Model revealed to be positively related to six important pillars of organisational maturity: strategic alignment, stakeholders’ management, culture, internal processes, and use of technology. Also, it was concluded that the Propensity to implement the Shingo Model is positively related to environmental, operational, and social performance, thus indicating the right path of Portuguese organisations towards excellence and the implementation of the Shingo Model.