Browsing by Author "Fonseca, Luís Miguel Ciravegna"
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- 21st century quality: Looking into the “Crystal ball”Publication . Fonseca, Luís Miguel CiravegnaThe discussion of possible scenarios for the future of Quality is on the priority list of major Quality Practitioners Societies. EOQ – European Organization for Quality (EOQ, 2014) main team for its 58th EOQ-Congress held June 2014 in Göteborg was “Managing Challenges in Quality Leadership” and ASQ - American Society for Quality (ASQ, 2015) appointed “the Future of Quality” for Quality Progress Magazine November 2015 issue. In addition, the ISO 9001:2008 revision process carried by ISO/TC 176 aims to assure that ISO 9001:2015 International Standard remains stable for the next 10 years (ISO, 2014) contributing to an increased discussion on the future of quality. The purpose of this research is to review available Quality Management approaches and outline, adding an academic perspective, expected developments for Quality within the 21st Century. This paper follows a qualitative approach, although data from international organizations is used. A literature review has been undertaken on quality management past and potential future trends. Based on these findings a model is proposed for organization quality management development and propositions for the future of quality management are advanced. Firstly, a state of the art of existing Quality Management approaches is presented, for example, like Total Quality Management (TQM) and Quality Gurus, ISO 9000 International Standards Series (with an outline of the expected changes for ISO 9001:2015), Six Sigma and Business Excellence Models.Secondly, building on theoretical and managerial approaches, a two dimensional matrix – Quality Engineering (QE - technical aspects of quality) and Quality Management (QM: soft aspects of quality) - is presented, outlining five proposed characterizations of Quality maturity levels and giving insights for applications and future developments. Literature review highlights that QM and QE may be addressing similar quality issues but their approaches are different in terms of scope breadth and intensity and they ought to complement and reciprocally reinforce one another. The challenges organizations face within the 21st century have stronger uncertainty, complexity, and differentiation. Two main propositions are advanced as relevant for 21st Century Quality: - QM importance for the sustainable success of organizations will increase and they should be aware of the larger ecosystem to be managed for improvement, possibly leading to the emergence of a new Quality paradigm, The Civilizacional Excellence paradigm. - QE should get more attention from QM and the Quality professionals will have to: a) Master and apply in wider contexts and in additional depth the Quality Tools (basic, intermediate and advanced); b) Have the soft skills needed for its success; c) Be results oriented and better understand and demonstrate the relationships between approaches and results These propositions challenge both scholars and practitioners for a sustained and supported discussion on the future of Quality. “All things are ready, if our mind be so.” (Shakespeare, Henry V, circa 1599).
- QFD as a tool to improve negotiation process, product quality, and market success, in an automotive industry battery components supplierPublication . Fonseca, Luís Miguel Ciravegna; Fernandes, J.; Delgado, C.The automotive industry faces major megatrends such as climate change and emissions control, digital transformation, and increased customer power, resulting in more intensive competition, and higher sophisticated vehicles. The application of QFD (Quality Function Deployment) can be particularly valuable to link customer expectations with the technical characteristics of the product. In the case of products, such as batteries for electric vehicles, where technology is not yet mature, and the technical requirements (e.g., autonomy) are continuously more demanding, this is particularly relevant. The QFD customer-oriented product development technique is applied to a cover of a battery pack, to improve the negotiation process with the car manufacturer, the automotive industry battery components supplier company and its suppliers, to ensure market success once the product is released. The application of the HoQ revealed that Product Design and Tolerancing are the main technical requirements with the most impact over the battery cover development, followed the Leakage ratio. This research confirms that the voice of the customer could be quite generic, and it is critical that these requirements are translated into engineering requirements, which, in turn, can be translated into items that can be measured quantitatively and actionable within the company. The application of the affinity diagram was found to be quite valuable to address the significant amount of subjective information, and it is also relevant that OEMs have a desire to standardize the electric vehicle platforms at least on fewer and general sizes, hinting the need for more collaborative team approaches.