Browsing by Author "Cardoso, Maria Cristiana"
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- ISO 9001 Certification Benefits: A Principal Component AnalysisPublication . Fonseca, Luís; Cardoso, Maria Cristiana; Pereira, Maria Teresa Ribeiro; Ávila, PauloThis research addresses the benefits of ISO 9001 to understand the reasons behind its worldwide adoption. By applying principal component analysis to the results of a survey encompassing 526 valid responses (24.4% response rate), a more business-oriented scale than the traditional internal/external type of motivation with three main categories of benefits is proposed: operational improvement benefit (regarded as the most relevant), profitability and, market. The internal benefits related to the operational improvement are the benefits most felt by organizations, highlighting the contribution of ISO 9001 to improve learning processes and knowledge generation. Concerning the organization size, medium sized organizations attribute greater importance to the market and competitiveness. However, there are no statistical differences in the reporting of benefits felt in operational improvement and profitability. In relation to the year of certification, organizations certified before the year 2000 report higher market benefits when compared to those certified later. The investigation of ISO 9001 within Industry 4.0 and digital processes are suggested for future research.
- Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposalPublication . Fonseca, Luís Miguel; Cardoso, Maria Cristiana; Nóvoa, Maria HenriquetaThis paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), t-tests and correlation analysis were performed according to the proposed research questions. Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness.