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Abstract(s)
A presente dissertação de mestrado é resultante de um estágio realizado na Caetano Formula, situada no sector um da zona industrial da Maia, inserida no âmbito do curso de Mestrado em Engenharia Mecânica – Gestão Industrial do Instituto Superior de Engenharia do Porto. O estágio consistiu no estudo e otimização dos processos produtivos do departamento de chapa e pintura da Caetano Formula, sendo imprescindível a análise do desperdício incrementada nos processos produtivos dos seus colaboradores, otimização do layout e principalmente implementação de melhorias nos processos realizados pelos colaboradores com foco no desperdício. Uma grande adversidade do dia-a-dia das empresas, é não conseguirem acompanhar o crescimento da competitividade que existe no ramo em que se inserem, sendo que, por vezes, existe a necessidade de redefinição do plano estratégico recorrendo a novas técnicas e filosofias, eliminando o desperdício inerente ao processo. Quando o Grupo Salvador Caetano adquiriu as instalações da antiga Autogarme, sensibilizou a remodelação das infraestruturas, sendo que o departamento de colisão não ficou esquecido, também restruturou a oficina de recondicionamento que se encontrava na freguesia de Ermesinde para as suas novas instalações na Maia, sendo que o layout se manteve sem qualquer tipo de alteração. Hoje, a Caetano Formula é destingida pela Renault pelos seus elevados padrões de qualidade, sendo dos melhores concessionários a atuar no mercado Português, em conjunto com o Renault Retail Group. Com o mercado de retalho automóvel cada vez mais competitivo, o Grupo Salvador Caetano define objetivos para as várias secções de produtividade (mecânica, chaparia e pintura), embora os indicadores encontram-se distantes do objetivo proposto pelo grupo, tendo por base os serviços relacionados com os indicadores. Assim sendo, encontrar-seão apresentados ao longo da presente dissertação respostas às questões mais pertinentes relativamente a todos os procedimentos que darão seguimento às implementações de melhorias num sistema bastante difícil e competitivo, prestação de serviços, sendo o objetivo a qualidade do produto e fidelização dos clientes.
This dissertation is the result of an internship at Caetano Formula, located in sector one of the industrial zones of Maia, within the scope of the master’s degree course in Mechanical Engineering - Industrial Management of the Higher Institute of Engineering of Porto. The internship consisted of the study and optimization of the production processes of Caetano Formula's plate and paint department. It is essential to analyze the increased waste in the production processes of its employees, layout optimization and especially the implementation of process improvements made by employees focusing on waste. A great adversity in the daily life of companies, is not being able to keep up with the growth of competitiveness that exists in the field in which they operate, and sometimes there is a need to redefine the strategic plan using new techniques and philosophies, eliminating the waste inherent in the process. When the Salvador Caetano Group acquired the facilities of the former Autogarme, it sensitized the remodeling of the infrastructures, and the collision department was not forgotten. that the layout remained unchanged. Today, Caetano Formula is distinguished by Renault for its high quality standards, being one of the best dealers operating in the Portuguese market, together with the Renault Retail Group. With the increasingly competitive automotive retail market, the Salvador Caetano Group sets goals for the various productivity sections (mechanical, sheet metal and paint), although the indicators are far from the group's proposed objective, based on related services. with the indicators. Therefore, answers will be presented throughout this dissertation to the most pertinent questions regarding all procedures that will follow the implementation of improvements in a very difficult and competitive system, service delivery, with the objective being product quality and customer loyalty
This dissertation is the result of an internship at Caetano Formula, located in sector one of the industrial zones of Maia, within the scope of the master’s degree course in Mechanical Engineering - Industrial Management of the Higher Institute of Engineering of Porto. The internship consisted of the study and optimization of the production processes of Caetano Formula's plate and paint department. It is essential to analyze the increased waste in the production processes of its employees, layout optimization and especially the implementation of process improvements made by employees focusing on waste. A great adversity in the daily life of companies, is not being able to keep up with the growth of competitiveness that exists in the field in which they operate, and sometimes there is a need to redefine the strategic plan using new techniques and philosophies, eliminating the waste inherent in the process. When the Salvador Caetano Group acquired the facilities of the former Autogarme, it sensitized the remodeling of the infrastructures, and the collision department was not forgotten. that the layout remained unchanged. Today, Caetano Formula is distinguished by Renault for its high quality standards, being one of the best dealers operating in the Portuguese market, together with the Renault Retail Group. With the increasingly competitive automotive retail market, the Salvador Caetano Group sets goals for the various productivity sections (mechanical, sheet metal and paint), although the indicators are far from the group's proposed objective, based on related services. with the indicators. Therefore, answers will be presented throughout this dissertation to the most pertinent questions regarding all procedures that will follow the implementation of improvements in a very difficult and competitive system, service delivery, with the objective being product quality and customer loyalty
Description
Keywords
Melhoria contínua Indicadores Produtividade Eficiência Ocupação Concessionário Colisão Sinistros Layout Serviço de reparação automóvel Clientes Otimização de processos Continuous improvement Indicators Productivity Efficiency Occupation Dealer Collision Claims Auto repair service Customers Process optimization