| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.36 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Num cenário onde a competitividade assume amplitudes globais e aspetos cada vez mais desafiadores, as organizações exploram em seus dados particulares informações que as auxiliem a obter um diferencial competitivo frente ao mercado e aos seus clientes. Essa tomada de decisão é norteada por indicadores que lhes apresentem a situação de seus negócios em tempo real. Tal realidade não vem sendo diferente com as instituições públicas de ensino, que garimpam em seus dados indicadores acadêmicos e financeiros com intuito de proporcionar aos seus clientes uma educação de ensino com uma melhor qualidade visando custos otimizados.
Neste contexto, esta dissertação1 tem por objetivo apresentar uma proposta de implantação de dashboard composto pelos indicadores de desempenho estabelecidos no Acórdão nº 2.267/2005 de autoria do Tribunal de Contas da União (TCU). Além disto, pretende também investigar os possíveis impactos desta implementação na maneira em que os gestores do Instituto Federal do Triângulo Mineiro (IFTM) gerenciam e tomam decisões perante os desafios presentes em suas áreas de atuação.
O estudo fundamenta-se em referencias bibliográficas e na utilização da metodologia investigação-ação no qual foi desenvolvido um protótipo de dashboard e disponibilizado para apreciação dos gestores do IFTM. Após este período, foi realizado uma entrevista com os gestores da instituição com a finalidade de levantar os possíveis impactos da implantação do dashboard proposto.
Os resultados sugerem que todos os gestores possuem opiniões favoráveis a implantação e que julgam existir apenas aspectos e impactos positivos na sua maneira de gerir a instituição, como por exemplo a possibilidade de tomada de decisões mais assertivas. Após a aplicação deste estudo, foi possível observar uma maior consciência destes gestores sobre a importância da utilização de indicadores de desempenho em sua gestão.
In the scenario where competitiveness takes on global dimensions and increasingly challenging aspects, organizations exploit in their particular data information that helps them to obtain a competitive advantage in front of the market and its customers. This decision making is guided by indicators that will give them real-time status of their business. This reality is not different with the public educational institutions, which gather in their data academic and financial indicators in order to provide their clients with a better quality education aimed at optimized costs. Within this context, this dissertation aims to present a proposal for the implementation of a dashboard composed of the performance indicators established in the Acórdão nº 2.267/2005 by the Tribual de Contas da União (TCU). In addition, it aims also to investigate the possible impacts of this implementation on how Instituto Federal do Triângulo Mineiro (IFTM) managers manage and make decisions regarding the challenges present in their areas of operation. The study is based on bibliographical references and the use of the research-action methodology in which a prototype dashboard was developed and made available for the appreciation of IFTM managers. After this period, an interview with the managers of the institution was carried out with the purpose of raising the possible impacts of the implementation of the proposed dashboard. The results suggest that all managers have opinions favorable to the implementation and that there are only positive aspects and impacts on their way of managing the institution, such as the possibility of more assertive decision making. After the application of this study, it was possible to observe a greater awareness of these managers on the importance of the use of performance indicators in their management.
In the scenario where competitiveness takes on global dimensions and increasingly challenging aspects, organizations exploit in their particular data information that helps them to obtain a competitive advantage in front of the market and its customers. This decision making is guided by indicators that will give them real-time status of their business. This reality is not different with the public educational institutions, which gather in their data academic and financial indicators in order to provide their clients with a better quality education aimed at optimized costs. Within this context, this dissertation aims to present a proposal for the implementation of a dashboard composed of the performance indicators established in the Acórdão nº 2.267/2005 by the Tribual de Contas da União (TCU). In addition, it aims also to investigate the possible impacts of this implementation on how Instituto Federal do Triângulo Mineiro (IFTM) managers manage and make decisions regarding the challenges present in their areas of operation. The study is based on bibliographical references and the use of the research-action methodology in which a prototype dashboard was developed and made available for the appreciation of IFTM managers. After this period, an interview with the managers of the institution was carried out with the purpose of raising the possible impacts of the implementation of the proposed dashboard. The results suggest that all managers have opinions favorable to the implementation and that there are only positive aspects and impacts on their way of managing the institution, such as the possibility of more assertive decision making. After the application of this study, it was possible to observe a greater awareness of these managers on the importance of the use of performance indicators in their management.
Description
Keywords
Business intelligence Indicadores Educação Gestão Tomada de decisão Business intelligence Indicators Decision making Education Management