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Authors
Advisor(s)
Abstract(s)
O presente relatório tem como objetivo fundamental descrever as atividades executadas no âmbito do estágio realizado na Bosch Building Technologies – Tecnologias de Edifícios, Ovar, entre 9 de outubro de 2017 e 8 de outubro de 2018. O mesmo decorreu no departamento de CLP2 (Customers Logistics and Planning), tendo as suas atividades incidido no planeamento e controlo de produção e na gestão de clientes. Este representa o culminar do seu percurso académico e da aplicação do conhecimento adquirido no âmbito do Mestrado de Gestão das Organizações, ramo Gestão de Empresas.
Ao longo deste trabalho é apresentada a fundamentação teórica das temáticas relacionadas com o estágio, sendo ainda descritas as principais atividades nele desenvolvidas, bem como a reflexão crítica das mesmas.
Numa perspetiva teórica, é analisado o paradigma da Indústria 4.0, considerando a sua crescente relevância e a forma como tem vindo a revolucionar os modelos de gestão e produção industrial, o qual eleva a competitividade e a conexão do mundo físico com o mundo virtual a novos patamares. São também analisados os principais conceitos de gestão industrial, bem como de planeamento e controlo da produção.
Adiante é realizada uma descrição da empresa e dos seus processos, sendo de seguida apresentadas as principais atividades e responsabilidades respeitantes ao estágio efetuado e ao departamento em que este se inseriu.
Por último, pode referir-se que a Bosch apresenta processos eficientes na gestão das operações, focando-se na qualidade, na satisfação do cliente e na obtenção de resultados, incorporando nas suas atividades uma preocupação ambiental e sustentável constante, suportada por uma visão de zero desperdícios com vista à melhoria contínua, conferindo-lhe capacidade de diferenciação e vantagem competitiva. No entanto, a Bosch Ovar possui ainda um longo percurso de desenvolvimento de forma a incorporar a Indústria 4.0 nos seus processos, tendentes ao desenvolvimento de processos mais autónomos.
The present paper aims to describe the main activities developed during the internship arising between the period of October 9th, 2017 and October 8th, 2018 at Bosch Building Technologies Plant in Ovar. The internship was held at the CLP2 (Customers Logistics and Planning) department, and its activities were focused on production planning and control and customers management. This paper represents the culmination of the university course and the application of the acquired knowledge, having been developed in the scope of the Final Work of the Master in Business Management. Throughout this work the theoretical themes related to the internship context are exposed, and the main activities developed are described, as well as a critical reflection of them. In a theoretical perspective, the Industry 4.0 paradigm is analyzed, taking in consideration its influence in revolutionizing the models of business management and industrial production, which is taking competitiveness and the connection of the physical and virtual worlds to new levels. It is also analyzed the main concepts related to industrial management as well as production planning and control. Subsequently it is done a description of the company and its core processes, followed by the description of the main activities, tasks and responsibilities carried out throughout the internship. As a conclusion, it can be noted that Bosch presents efficient processes in the operations management field, focusing its efforts on quality, customer satisfaction, and obtaining results, incorporating in their activities a constant environmental and sustainable concern, supported by a zero wastes vision targeting the continuous improvement culture. This gives to the group competitive advantage. However, Bosch Ovar has yet a long development path ahead to incorporate Industry 4.0 onto its processes and to develop more autonomous processes.
The present paper aims to describe the main activities developed during the internship arising between the period of October 9th, 2017 and October 8th, 2018 at Bosch Building Technologies Plant in Ovar. The internship was held at the CLP2 (Customers Logistics and Planning) department, and its activities were focused on production planning and control and customers management. This paper represents the culmination of the university course and the application of the acquired knowledge, having been developed in the scope of the Final Work of the Master in Business Management. Throughout this work the theoretical themes related to the internship context are exposed, and the main activities developed are described, as well as a critical reflection of them. In a theoretical perspective, the Industry 4.0 paradigm is analyzed, taking in consideration its influence in revolutionizing the models of business management and industrial production, which is taking competitiveness and the connection of the physical and virtual worlds to new levels. It is also analyzed the main concepts related to industrial management as well as production planning and control. Subsequently it is done a description of the company and its core processes, followed by the description of the main activities, tasks and responsibilities carried out throughout the internship. As a conclusion, it can be noted that Bosch presents efficient processes in the operations management field, focusing its efforts on quality, customer satisfaction, and obtaining results, incorporating in their activities a constant environmental and sustainable concern, supported by a zero wastes vision targeting the continuous improvement culture. This gives to the group competitive advantage. However, Bosch Ovar has yet a long development path ahead to incorporate Industry 4.0 onto its processes and to develop more autonomous processes.
Description
Relatório de Estágio apresentado ao Instituto Politécnico do Porto para obtenção do Grau de Mestre em Gestão das Organizações, Ramo de Gestão de Empresas
Keywords
Planeamento Controlo Produção Gestão Sustentabilidade Planning Management Sustainability Controlling Production