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Abstract(s)
Com a evolução e a competitividade dos mercados, cada vez mais, as organizações têm
necessidade de informações atempadas e úteis que permitam à gestão atingir os seus
objetivos e conseguir desenhar as futuras estratégias. A auditoria assume um papel
fundamental nas empresas pois permite responder às necessidades de informação sentidas
por gestores e por stakeholders.
Na presente dissertação, desenvolve-se a temática da importância da supervisão e da auditoria
para a gestão da qualidade. Pretende-se com este trabalho relevar a importância do tema,
conhecer os benefícios da implementação do Sistema de Gestão da Qualidade (SGQ) e as
vantagens da aplicação de normas de qualidade para as empresas, em particular da norma
ISO 9001:2015.
O estudo empírico foca-se sobre empresas de vários sectores, como por exemplo, calçado,
indústria alimentar e bebidas, têxteis e fabricação de equipamento de máquinas e produtos
metálicos, operando no Norte de Portugal, maioritariamente de capital nacional e de dimensão
pequena e média.
Recorreu-se a uma metodologia quantitativa, tendo por base um questionário elaborado para
tentar responder a questões em torno: da existência e do grau de importância da auditoria
interna, da implementação de um sistema de gestão de qualidade e dos procedimentos de
controlo e, finalmente, da satisfação dos stakeholders. A amostra de duzentas empresas foi
extraída da base SABI, tendo-se obtido 27% de respostas válidas.
As conclusões vão no sentido da inexistência de departamentos autonomizados de auditoria
interna nas empresas respondentes, ainda que seja relevada a sua importância; a necessidade
de um efectivo sistema de controlo de qualidade assume-me como fundamental pelas
empresas da amostra para o sucesso das organizações, bem como garante da satisfação dos
stakeholders, sendo cumpridos pela maioria das empresas os requisitos da norma ISO 9001.
With the markets’ evolution and competitiveness, organizations have an increasing need for timely and useful information that allows management to make ends meet and design future strategies. Auditing plays a major role in companies, as it makes way for answering the need for information felt by managers and stakeholders. In this dissertation, the importance of supervision and auditing to quality management is developed. It is aimed to underline the importance of the theme, know the benefits of implementing the Quality Management System (QMS) and the advantages of defining quality norms for companies, in particular the ISO norm 9001:2015. The empirical study focused on seveveral companies, from different sectors, like shoes, beverages, textiles and making of machinery equipment and metallic products, operating on the North of Portugal, mainly of national capital and of medium and small dimension. A quantitative methodology was used, having as the foundation a questionnaire, created to try and answer matters around the existence and degree of importance of internal auditing, the implementation of a quality and control procedures management system and, finally, the stakeholders’ satisfaction. The sample of two hundred companies was extracted from the SABI database, having obtained 27% of valid answers. The conclusions point to the inexistence of autonomous departments of internal auditing in the answering companies, although its importance is underlined. The need for an effective quality control system arises as crucial to the sample companies for the organizations’ success, as well as a guarantee for the stakeholders’ satisfaction, the requirements of the ISO norm 9001 being by the majority of companies.
With the markets’ evolution and competitiveness, organizations have an increasing need for timely and useful information that allows management to make ends meet and design future strategies. Auditing plays a major role in companies, as it makes way for answering the need for information felt by managers and stakeholders. In this dissertation, the importance of supervision and auditing to quality management is developed. It is aimed to underline the importance of the theme, know the benefits of implementing the Quality Management System (QMS) and the advantages of defining quality norms for companies, in particular the ISO norm 9001:2015. The empirical study focused on seveveral companies, from different sectors, like shoes, beverages, textiles and making of machinery equipment and metallic products, operating on the North of Portugal, mainly of national capital and of medium and small dimension. A quantitative methodology was used, having as the foundation a questionnaire, created to try and answer matters around the existence and degree of importance of internal auditing, the implementation of a quality and control procedures management system and, finally, the stakeholders’ satisfaction. The sample of two hundred companies was extracted from the SABI database, having obtained 27% of valid answers. The conclusions point to the inexistence of autonomous departments of internal auditing in the answering companies, although its importance is underlined. The need for an effective quality control system arises as crucial to the sample companies for the organizations’ success, as well as a guarantee for the stakeholders’ satisfaction, the requirements of the ISO norm 9001 being by the majority of companies.
Description
Keywords
Auditoria Supervisão Gestão de qualidade ISO9001:2015 Auditing, supervision Management quality ISO 9001