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| Issue Date | Title | Author(s) | Type | Access Type |
|---|---|---|---|---|
| 2019 | How a CRM tool can contribute to a better business performance: the case of a shipping company | Fróis, Joana; Pereira, Maria Teresa Ribeiro; Ferreira, Fernanda A. | conferenceObject |  |
| 2018 | Analysis of a customer relationship management tool in a shipping company | Pereira, Teresa; Fróis, Joana; Ferreira, Fernanda A. | conferenceObject |  |
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