An ERP selection using a hybrid methodology

Abstract

With this work, we developed a multi-criteria decision-making model to assess and select an Enterprise Resource Planning (ERP), using a multi-criteria decision analysis (MCDA). A hybrid multi-criteria methodology is used for the assessment and selection of an ERP, combining the MMASSI/IT methodology, which is used to both define the relevant family of criteria, based on their features and flexibility to change and adapt to a given scope, and the weight of criteria. Then, the well-known Analytic Hierarchy Process (AHP) methodology is used to perform the decision-makers’ value function elicitation preference of alternatives pairwise comparison in each criterion. The additive aggregation is used to compute the alternatives global score. The proposed hybrid model was validated in an industrial context by three Decision-makers.