Silva, Tiago CamarinhaFerreira, Luís PintoCosta, ElgaSilva, Francisco J. G.Ávila, Paulo2022-06-292022-06-292022978-981-19-1039-5978-981-19-1040-1http://hdl.handle.net/10400.22/20651The hotel sector is a diversified and highly technical sector, where the complexity of the facilities, the specific characteristics, and requirements of the area, as well as the regulations and applicable legislation, constitute an enormous challenge. Thus, a structured maintenance plan must include periodic intervention, the proper functioning of equipment, along with a greater reliability of services and energy efficiency. All these aspects will ensure greater protection and comfort to the customers of the hotel units and will enable the effective management of resources, impacting on the overall costs represented by the maintenance area in a hotel structure. This article aims to demonstrate the key importance of the maintenance area in the hotel sector, concluding that hotel facilities’ management enables processes’ optimisation, providing a significant contribution for the processes’ dynamics and the overall performance of the hotel, the staff and, therefore, the hospitality business.engHotel maintenanceMaintenance managementHotel processesconference object10.1007/978-981-19-1040-1_2