Martins, DoraPereira, Susana da SilvaSousa, Debora2024-12-112024-12-112024http://hdl.handle.net/10400.22/26741The recent developments in the hospitality industry and the overall economy following the recent pandemic, demonstrate a need for a new examination of how job seekers perceive hospitality jobs. The hospitality industry plays a major role in the Portuguese economy, contributing greatly to employability in Portugal. One of the recent concerns associated with this factor is directly linked to talent retention. This study seeks to characterise talent retention in hotel units located in the Greater Porto region, one of Portugal's main tourist regions. Based on a qualitative methodology, using an exploratory study, 10 semi-structured interviews were carried out involving human resources management professionals. The results suggest that professional factors are the determining factors in talent retention, specifically job satisfaction, organisational commitment, leadership and the work environment. This study provides solutions for retention practices, centred on the testimonies of human resources managers, on how to maintain the professional satisfaction of teams and reinforce their desire to remain in the hotel industry and in the current hotel unit. In the last part of the paper, they provide the main conclusions for Human Resources Management, especially related to talent retention practices. This paper also includes the theoretical and practical implications of the findings as well as outlines the limitations and avenues for further research.engTalent retention practicesOrganisational commitmentTourism industryWork environmentJob satisfactionLeadershipconference object