São José, Débora deFaria, PedroSilva, CátiaVale, Zita2021-09-172021-09-172020-07http://hdl.handle.net/10400.22/18408With the new challenges and complexity in power electricity management, demand response programs can be a way to reduce stress and strengthen power grids. However, as demand response implies end users to intentionally change their consuming patterns to adapt to grids needs, some decision-making support tools are necessary. The present paper proposes an energy management and controlling tool to assist electricity end users to make their decision to change consumption pattern in a DR scenario while using key performance indicators. The tool was tested using a group of 20 end users and showed a consistent result throughout all the elements in the sample.engSystem ManagementMonitoringKey Performance IndicatorsKPIDemand Responsejournal article10.1016/j.ifacol.2020.12.1826