Pinto, Agostinho Sousa2013-11-142013-11-142010978-3-642-16419-41865-0929http://hdl.handle.net/10400.22/2814Book Subtitle International Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part IIAn organization is an entity of systemic nature, consisting of one or more people interacting with each other to achieve common goals, being one of its greatest challenges the attempt to follow the evolution of their environment. Adoption of Technologies and Information Systems enables organizations to improve their information flow and, when used strategically positively differentiates, providing competitive advantages, for the dissemination and updating of organizational knowledge. This dissemination in a global world requires the adoption of distance communication procedures, e-learning. Shared Services an organizational management model, continue to be implemented in Economic Groups and Public Administration, with the aim to provision of services appropriate to each Internal Customer or Organizational Unit, collaborative and virtual, supported by a single technology platform and enterprise architecture service-oriented. The implementation model of shared services proposed here, three-layer model, adds e-learning as a shared service.engShared servicesE-learningManagement and organizational knowledgeconference object10.1007/978-3-642-16419-4_3710.1007/978-3-642-16419-4_37