Faria, LuizSilva, António S.Vale, ZitaRamos, Carlos2013-05-132013-05-132010978-3-642-11818-0978-3-642-11819-71865-0929http://hdl.handle.net/10400.22/1561Control Centre operators are essential to assure a good performance of Power Systems. Operators’ actions are critical in dealing with incidents, especially severe faults, like blackouts. In this paper we present an Intelligent Tutoring approach for training Portuguese Control Centre operators in incident analysis and diagnosis, and service restoration of Power Systems, offering context awareness and an easy integration in the working environment.engArtificial intelligencePower systemsCombining artificial intelligence techniques for the training of power system control centre operatorsbook part2013-04-1710.1007/978-3-642-11819-7_6