DIAS, ALCINA2014-10-222014-10-222013http://hdl.handle.net/10400.22/5077In this short contribution a reflection on the evolution of the the Total Quality Management paradigm is pesented. The main differences between the three perspectives of Quality Management are analyzed, together with a set of changes and improvements to the practice of TQM that are likely to take place.engQuality managementTotal quality managementParadigmsbook