Lino Ferreira, LuisAlbano, MicheleRocha, RafaelCosta, MiguelMachado Silva, AnaSilva, MarlosMatos, LuísaAfonso Landeck, Jorge2019-02-082019-02-082018http://hdl.handle.net/10400.22/12868This communication describes research and development directions that are being explored for the creation of a maintenance system for home appliances. The solution will enable a faster and more accurate automation of after-sale services for home appliances. It will be based on three tiers: data acquisition, data analysis and business tiers. The communication provides a context for the work, both regarding the application area in general and the three tiers, and then describes the objectives of the system being designed.engconference object