ISCAP - Sistemas de Informação - Artigos
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- Developing integrated performance dashboards visualisations using power BI as a PlatformPublication . Gonçalves, Célia Talma; Gonçalves, Maria José Angélico; Campante, M.I.The rapid advance of business technologies in recent years has made knowledge an essential and strategic asset that determines the success or failure of an organisation. Access to the right information in real time and with high selectivity can be a competitive advantage in the business environment. Business intelligence systems help corporate executives, business managers, and other operational workers make better and more informed business decisions. This study aimed to assess the impact of using business intelligence tools on the decision-making process in organisations, specifically in sales marketing. The methodology applied to realise the study’s objective was the Vercellis methodology. A set of data available on the sales marketing website SuperDataScience was used to implement a set of pressing KPIs for the business decision-making process in the area. Using these data, a complete business intelligence system solution was implemented. A data warehouse was created using the ETL (extract–transform–load) process, and the data were then explored using a set of dynamics dashboards with a view of the business metrics. The results showed the use of business intelligence systems that allow the integration and transformation of data from various sources stored in data warehouses, where it is possible to implement KPIs and carry out quick, concise, easy-to-interpret graphical analyses. This paper contributes to a better understanding of the importance of data-integrated dashboard visualisation for the decision-making process.
- Ciência da Informação: Perfis diversificados formações especializadasPublication . Carvalho, Milena; Martins, SusanaAs tecnologias de informação e da comunicação influenciaram, ao nível macro, o funcionamento da sociedade e da indústria, e, ao nível micro, o papel dos sujeitos enquanto indivíduos, estudantes e profissionais. A educação não foi exceção, e também ela foi forçada a sofrer alterações, seja ao nível dos recursos físicos, dos recursos humanos e metodologias de ensino e de aprendizagem bem como dos conteúdos ministrados.Efetivamente, a influência das tecnologias de informação e da comunicaçãonas funções desempenhadas pelo profissional da informação é grande e as atuais políticas educativas, a par com a atual conjuntura (nacional e global) aumentam a necessidade de um profissional da informação capaz de enfrentar os desafios que se colocam. Considerando que os cursos de especialização pós-graduada proporcionam competências, ou a sua atualização, em áreas específicas, são muitas vezes a opção de estudantes recém-licenciados ou de profissionais que pretendem redirecionar a sua carreira. Assim, esta comunicação tem como objetivo, apresentar os três cursos de especialização pós-graduada criados por duas docentes do grupo disciplinar de Ciência da Informação do Instituto Superior de Contabilidade e Administração do Porto, Politécnico do Porto,como possíveis caminhos para uma especialização promovedora de perfis diferenciados ou para uma hipótese de alterar o caminho profissional até então traçado, de forma relativamente célere.A flexibilidade profissional, voluntária ou não, é uma realidade.Cumulativamenteverifica-se uma crescente consciencialização da importância da Informação para as organizações. A contextualização do trabalho do profissional de informação e a resposta às necessidades informacionais das organizações, transversais a qualquer organização, são um elemento essencial na formação deste profissional.A metodologia empregue baseia-se na revisão da literatura e na recolha e análise de evidências, através de questionário, seguindo, por isso uma abordagem mista: será usada uma combinação de técnicas quantitativas e qualitativas, permitindo melhores possibilidades analíticas.É convicção que a mudança de paradigma que subjaz à implementação efetiva dos princípios contidos na Declaração de Bolonha pressupõe uma adequação dos cursos à nova realidade profissional e social.De facto, a evolução da Ciência da Informação conduziu a um paradigma centrado no utilizador e no realce da importância do papel social do sucesso à informação para a formação de uma sociedade mais democrata e inclusiva. É agora certo que o profissional da informação deve basear-senasnecessidadeseinteressesdosutilizadorese,em simultâneo, deve sustentar a sua atividade na mediação da informação, ou seja, na construçãoeconsolidaçãodemecanismoseinstrumentosquepermitamaos utilizadoresapropriarem-sedainformaçãodequenecessitam,estimulandoe facilitando o acesso e o uso da informação. A formação dos profissionais e o aumento das suas competências em tecnologias de informação e da comunicação, é necessária para se atingir uma plenavalorização dainformaçãoenquanto fenómeno humano e social. Ao longo dos anos foram surgindo programas e projetos para a sensibilização, formação e adaptaçãodosprofissionaisdestaárea. O conjunto de ofertas formativas apresentadas permitem uma diversificação e/ou especialização de perfis complementando aquela proporcionada ao nível da licenciatura, alinhando-se com as variadas exigências do mercado de trabalhoe da transformação digital.
- How ICT have impact at academic libraries performancePublication . Preto, Paulina; Braga, InêsAbstract: Information and Communication Technologies (ICT) are today essential in the world of work, leisure and especially in terms of communication, as these have a strong impact on life in society, on the economy and on business competitiveness. We live in a society characterized by the constant advance of ICT and young people who attend schools and universities have a very technological experience, as they have already grown up in a context where technology is very accessible and is part of their daily lives. This investigation aims to reflect on issues that arise in the context of the Information and Knowledge Society and which are important to answer. How is the use of ICT evolving in Portugal? Are we making good use of them and taking advantage of their potential? How do educational institutions deal with ICT? Higher Education Libraries (HEL) play a decisive role in the dissemination of knowledge, and should reinforce users' information literacy skills and guide them towards the use of credible scientific resources. It is therefore important that HEL be proactive with and through ICT. The present work intends to make the state of the art of the use of ICT, within the scope of HEL, in Portugal and in the last ten years, trying to understand how they perform this function, providing users with quick access to quality information. This objective is complemented by a survey of statistical data from the National Statistics Institute (INE), Eurostat and Foundation for Science and Technology (FCT) that provide a quantitative view of the evolution of ICT in the last ten years. As a result of the theoretical research carried out, some aspects that may provide necessary changes in the university context are highlighted, namely: i) there are considerable gaps in terms of human resources, mainly due to the lack of adequate training, resistance to change and lack of motivation, although the infrastructures, technological equipment and communications are satisfactory. Given that university librarians are important to the successful use of ICT, their training is crucial and urgent; ii) One must understand the rapid change imposed by ICT and take advantage of this change to evolve and better position libraries in higher education establishments, which will allow them to stop being seen as book stores. This is a challenge for all library staff and should be a priority for management bodies; iii) National support initiatives and programs are of great importance, with continued, persistent and monitored investment being crucial, with cooperation between ministries, an investment that will enable libraries to be provided with new digital resources. In conclusion, the authors - a librarian at the Faculty of Economics of the University of Porto and a professor of higher education in Porto Accounting and Business School, in the field of Information Science - feel that, from now, in the exercise of their professions, they will be able to influence other educational agents for the advantages of a necessary digital transformation.
- Academic libraries in the digital transformation: the case of the library of the Faculty of Economics of the University of PortoPublication . Ferreira, Mariana; Preto, Paulina; Braga, InêsIn a world in which the digital transformation is asserting itself with increasing impact, higher education (HE) and academic libraries (AL) do not escape this reality and have been playing an important role in supporting teaching and learning, contributing, through different means, for the training of students. This work aims to show how a university library - that of the Faculty of Economics of the University of Porto (FEP) - meets the needs of students, namely in terms of information literacy (IL) and digital literacy (DL), using for this the new technologies which enable the referred digital transformation and new ways of teaching and learning. Due to the current importance of the librarian's role as a trainer, the authors - the trainee of the degree in Documentation and Information Sciences and Technologies (LCTDI) of the Higher Institute of Accounting and Administration of Porto (ISCAP), the FEP librarian and the internship advisor - designed a set of training sessions for IL within the scope of the curricular internship of said course in the academic year 2019-20. This project had as main objectives: (1) to provide distance learning; (2) to reduce the on-site training provided by the library; (3) to allow any member of the FEP community to have access to information that is relevant to them, whenever and wherever they want; (4) to offer training to the entire educational community, including Erasmus students, with the production of materials in Portuguese and English. The methodology adopted consisted of a review of the literature on the subject and a practical part carried out in the library involving the production of videos based on the observation of training sessions. From a theoretical point of view, the themes of IL and DL in AL are addressed, the role of the librarian in the development of such skills in students, the exploration of new digital tools used for training, more specifically, the production of tutorial videos, as well as distance learning. In the practical component of this project, eight video tutorials were produced on the search and location of information using the online catalog, the subject of one of the training activities given by the FEP library, and which addresses the most basic resources of the library, which is an essential resource for students. In conclusion, the creation of support materials that will soon be made available on the institution's website will surely contribute to the development of LI skills of a greater number of students. In addition, the new format of these contents will serve as a complement and / or substitute for face-to-face training sessions, responding to a problem detected by the institution itself - that the training for LI is not sufficient nor the most diversified among the academic community. Finally, the sharing and availability of information designed with a specific target audience in mind and disseminated through the right communication channels, is crucial for a profitable use, leading to the consequent satisfaction of users.
- Uma licenciatura adequada a Bolonha e aos desafios da Sociedade de InformaçãoPublication . Braga, InêsNos primeiros anos da viragem para o século XXI e num contexto dominado pelo paradigma digital e pelo overload informacional, em que importa saber gerir a informação de uma forma eficaz, reflete-se sobre a experiência de coordenação de um curso superior politécnico que, em 2001, em Portugal, foi um dos primeiros a fornecer formação superior e de raiz na área da Ciência da Informação. Trata-se do relato da experiência de Coordenação da licenciatura de Ciências e Tecnologias da Documentação e Informação da Escola Superior de Estudos Industriais e de Gestão do instituto Politécnico do Porto, no período que abrange o segundo ano lectivo de funcionamento do curso, em 2002-03, até ao ano lectivo de 2008-09. Será de relevo o período de adequação da licenciatura bietápica a licenciatura, no âmbito do Processo de Bolonha e as alterações daí decorrentes que marcaram uma viragem na conceção do ensino-aprendizagem, conferindo um papel de destaque aos estudantes, protagonistas das suas aprendizagens e encarando os docentes como mediadores desse mesmo processo. Os diplomados de CTDI, com uma formação teórico-prática sólida e ancorada em metodologias e situações pedagógicas diversificadas e próximas da realidade profissional, provam que estão à altura dos novos desafios da sociedade da Informação.
- Author preferences for open access in Portugal: survey findingsPublication . Carvalho, Milena; Boock, Michael; Todorova, Tania Yordanova; Martins, Susana; Braga, Inês; Pinto, CláudiaIn its relatively short existence, open access—the free, online, and immediate availability of scientific outputs in journals and repositories—has contributed to the availability and impact of scientific knowledge across the globe. As a result, the authors hypothesize that researchers and students increasingly prefer that their work appears in open access journals or open access repositories, resulting in improved access to quality, peer-reviewed scientific information and faster scientific and technological advances. Surveying authors at doctoral-granting institutions of higher education in Portugal, the authors seek to determine the extent to which this is true among Portuguese university teachers and researchers, to gauge their familiarity with open access, the importance they attach to open access when choosing a publication outlet, and to determine their preferences for achieving open access. The results show that Portuguese researchers are aware of the benefits of open access, regularly publish in open access journals, and deposit their papers in institutional or disciplinary repositories. The authors recommend continued improvement of training on institutional open access policies, European open access goals, and funding body requirements to increase open access to the fruits of Portuguese research still more.
- Lean thinking and tourism management – an Airbnb case study in DouroPublication . Carvalho, Ana Branca; Carvalho, Milena; Mota, Miguel; Fonseca, Susana; Martins, SusanaDue to increasing globalization and competitiveness among organizations in the market. Especially Cultural and Tourist Organizations can and should adopt tools and methodologies that al-low them to increase their productivity and guarantee their sustaina-bility, in order to increase their competitive advantage over the com-petition. That is why Lean and Six Sigma play a key role in the man-agement of these organizations. Thus, the objective of this article is to present a brief literature review on the topic Lean Six Sigma in Tourism, with the primary objective of analyzing the importance of this concept in Airbnb in Douro – Lamego. Thus, all analyzes re-vealed that this topic is a very interesting subject, as it is complex and important in the performance and survival of these organizations. In short, any type of organization that is concerned with accompanying the evolution of society considered an organization more prepared for the future, guaranteeing its sustainability, thus increasing the quality of the services provided. In this way, we will be avoiding waste and creating value.
- Mediation of archival information through the WebPublication . Carvalho, MilenaThis article aims to contribute to an analysis of the level of the Websites of the Portuguese District Archives and equivalent (ADs), an assessment based on the perspectives of users and archive professionals, namely on aspects of the functionality, accessibility and interaction of these websites, thus rectifying an existing gap in the literature on this subject. For this purpose, the Quadripolar Method was adopted, complemented by criteria based on two central references: CONARQ and DLGAB. The process began with a review of the existing literature on Web mediation in about 24 ADs and equivalent in Portugal (Aveiro, Beja, Braga and University of Minho, Bragança, Castelo Branco, University of Coimbra, Guarda, Alfredo Pimenta – Guimarães, Évora, Leiria, Lisbon, Portalegre, Porto, Santarém, Setúbal, Viana do Castelo, Vila Real, Viseu, Madeira, Angra do Heroísmo, Ponta Delgada, Horta, Torre Tombo) and a methodology of action was implemented consisting of online surveys sent to 595 users. The objective of this study was to diagnose the level of interactivity of ADs based on the perceptions of the users surveyed, in order to know to what extent the Internet brings new potentialities in the mediation of ADs' information.
- The Fisherman's Route - Project of sustainability and pedagogical practicesPublication . Carvalho, Milena; Martins, Susana; Santos, Eleonora; Carvalho, Ana Brancahe Fisherman's Route is a collaborative project implemented through training and pedagogical innovation and the integration of final year students from LCTDI (ISCAP-P.Porto) in the curricular unit of Internship for the application of the skills of the Information Professional (IP) for the 21st century. Informational heritage makes it possible to create and enrich tourist activities based on local culture, promoting sustainable and local economic development, as well as safeguarding heritage, through the transfer of knowledge from the IP skills acquired at LCTDI. Through semi-structured interviews with members of the fishing communities of Caxinas and Poça da Barca and the analysis of documents, a survey of the informational heritage linked to fishing practices was carried out. The results of the project are presented, which is assumed as a model for local development, valuing traditions and preserving the informational heritage linked to the fishing activity. The importance of the competences that the IP holds in different work realities is inferred.
- Informational heritage, sustainable Development and tourism: the Urban Route of the Fisherman’s ProjectPublication . Martins, Susana; Carvalho, Milena; Castro, Maria João; Gonçalves, BeatrizThe Fisherman’s Route reflects the interinstitutional collaboration between the Higher Institute of Accounting and Administration of Porto and the Parish Council of Vila do Conde, developed as part of a sustainable tourism project based on the largest fishing community in the Country: Poça da Barca and Caxinas. It aims to safeguard cultural and immaterial heritage, promoting the transfer of knowledge using the skills of the information professional acquired in the degree in Sciences and Technologies of Documentation and Information. Through the application of semi-structured interviews and documentary analysis, the identification of the relevant information was carried out, regarding informational heritage, ethnographic, cultural, religious, architectural, related to shipbuilding and the clothing and gastronomy. The results are: the creation of the project logo; the creation of merchandising and a glossary of the typical language of the caxineiro; the outline of a small pedestrian route; the creation of a Facebook page and the re-creation of certain community traditions as well as an online portal and an app designed for tourists. The project assumes itself as a model of great importance in the sustainable development based on tourist initiatives, valuing the traditions and the memory, preserving the informational heritage connected to the fishing activity of those communities.