Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.22/7308
Título: Impact of Supplier Management Strategies on the Organizational Performance of ISO 9001 Certified Organizations
Autor: Fonseca, Luis Miguel
Lima, Vanda Marlene
Palavras-chave: Quality Management
ISO 9001
Supplier management
Stakeholder satisfaction
Organizational performance
Data: 31-Dez-2015
Editora: Technical University of Kosice
Citação: Fonseca, L.M., Lima, V.M., (2015).Impact of Supplier Management Strategies on the Organizational Performance of ISO 9001 Certified Organizations . Quality Innovation Prosperity, 19(2), 32-54
Relatório da Série N.º: Quality Innovation Prosperity;Vol. 19, Nº 2
Resumo: Purpose: The purpose of this article is to discuss the impact of Supplier orientation and the resulting Supply Chain Management (SCM) approach, on the organizational performance of ISO 9001 Quality Management Systems certified organizations. Methodology/Approach: Following a literature review, a full structural conceptual model was proposed. An online survey was administered to managers of Portuguese organizations with certified ISO 9001 Quality Management Systems. Descriptive Statistics and Structural Model Equations were used to validate the proposed conceptual model. Findings: There are positive relationships between Organization Strategy and Supplier Orientation, between Supplier Orientation and Stakeholders Satisfaction, and between Stakeholders Satisfaction and Organizational Performance Orientation, supporting ISO 9001:2015. These findings provide insights that supplier orientation, mediated by stakeholder satisfaction, is an essential tool for organizational competitive sustainable advantage. Research Limitation/implication: The analysis was based on managers of ISO 9001 certified organizations perceptions, so additional studies with actual data and longitudinal studies should be useful for further validation. Originality/Value of paper: The importance of the overall organizational ecosystem is highlighted with potential impact on the more than 1 Million ISO 9001 organizations certified worldwide and in their suppliers.
Peer review: yes
URI: http://hdl.handle.net/10400.22/7308
DOI: 510.12776/QIP.V19I2.592
ISSN: 1338-984X
Versão do Editor: http://www.qip-journal.eu/index.php/QIP/article/view/592/617
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