Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.22/7261
Título: ISO 9001 Quality Management Systems through the Lens of Organizational Culture
Autor: Fonseca, Luis Miguel
Palavras-chave: Quality Management Systems
ISO 9001
Organizational Culture
Data: 1-Out-2015
Editora: Romanian Society for Quality Assurance - SRAC
Citação: Fonseca, L.M. (2015).ISO 9001 Quality Management Systems through the Lens of Organizational Culture. Quality Access to Success, 16(148), 54-59
Relatório da Série N.º: QUALITY-Access to Success;Vol.16. nº 148
Resumo: Both managers and scholars have convictions about the organizational approaches that best support organizational performance of the respective organizations and its Quality Management Systems. After a literature review of ISO 9001 Quality Management Systems (including the changes introduced by the 2015 edition), Organizational Culture theories are addressed and input from a CEO´s focus group was gathered. The importance of organizational culture for the success of Quality Management Systems and the achievement of the organizational desired results is highlighted. The article advances a proposal to analyze ISO 9001 International Standard through the lens of organizational culture theories identifying a stronger open systems approach (influence of the environment, dynamic perspective, need for survival) of the 2015 ISO 9001 edition when compared with the 2008 one. This provides additional knowledge both to scholars and practitioners for a better understanding of the culture issues that can maximize ISO 9001 Quality Management Systems 2015 edition contributions to organizational enduring success.
Peer review: yes
URI: http://hdl.handle.net/10400.22/7261
ISSN: 1582-2559
Versão do Editor: http://www.srac.ro/calitatea/en/arhiva/2015/2015-05-Abstracts.pdf
Aparece nas colecções:ISEP – CIDEM – Artigos

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