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Utilization of Quality Tools: does sector and size matter?
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Orientador(es)
Resumo(s)
This research focuses on the influence of company sector and size on the level of utilization of Basic and Advanced Quality Tools. The paper starts with a literature review and then presents the methodology used for the survey. Based on the responses from 202 managers of Portuguese ISO 9001:2008 Quality Management System certified organizations, statistical tests were performed. Results show, with 95% confidence level, that industry and services have a similar proportion of use of Basic and Advanced Quality Tools. Concerning size, bigger companies show a higher trend to use Advanced Quality Tools than smaller ones. For Basic Quality Tools, there was no statistical significant difference at a 95% confidence level for different company sizes. The three basic Quality tools with higher utilization were Check sheets, Flow charts and Histograms (for Services) or Control Charts/ (for Industry), however 22% of the surveyed organizations reported not using Basic Quality Tools, which highlights a major improvement opportunity for these companies.
Additional studies addressing motivations, benefits and barriers for Quality Tools application should be undertaken for further validation and understanding of these results.
Descrição
Palavras-chave
Quality Tools Quality Management System Companies Size and Activity Sector
Contexto Educativo
Citação
Fonseca, L. Lima, V., Silva, M., . (2015).Utilization of Quality Tools: does sector and size matter?. International Journal for Quality Research, 9(4), 605-620
Editora
Center for Quality, University of Montenegro Center for Quality, University of Kragujevac, Serbia, International Association for Quality and Quality of Life Research