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Authors
Advisor(s)
Abstract(s)
Purpose: This exploratory research evaluates if there is a relationship between the number of years since an organization has achieved ISO 9001 certification and the highest level of recognition received by the same organization with the EFQM Business Excellence Model.
Methodology/Approach: After state of the art review a detailed comparison
between both models was made. Fifty two Portuguese organizations were
considered and Correlation coefficient Spearman Rho was used to investigate the
possible relationships.
Findings: Conclusion is that there is indeed a moderate positive correlation
between these two variables, the higher the number of years of ISO 9001
certification, the higher the results of the organization EFQM model evaluation
and recognition. This supports the assumption that ISO 9001 International
Standard by incorporating many of the principles present in the EFQM Business
Excellence Model is consistent with this model and can be considered as a step
towards that direction.
Research Limitation/implication: Due to the dynamic nature of these models
that might change over time and the possible time delays between
implementation and results, more in-depth studies like experimental design or a
longitudinal quasi-experimental design could be used to confirm the results of
this investigation.
Originality/Value of paper: This research gives additional insights on conjunct
studies of both models. The use of external evaluation results carried out by the independent EFQM assessors minimizes the possible bias of previous studies
accessing the value of ISO 9001 certification.
Description
Keywords
ISO 9001 EFQM Quality Management System Certification TQM Business Excellence Model
Citation
Fonseca, L. (2015). Relationship between ISO 9001 certification maturity and EFQM Business Excellence Model results.Quality Innovation and Prosperity, 19(1), 85-102
Publisher
Technical University of Kosice