Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.22/5740
Título: From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
Autor: Fonseca, Luis Miguel
Palavras-chave: Total Quality Management
TQM
Quality Management Standards
Management Systems
ISO 9001 revision
Business Excellence Models
Data: 18-Mar-2015
Editora: Center for Quality, University of Montenegro and Center for Quality, University of Kragujevac, Serbia
Citação: Fonseca, L. (2015). from Quality Gurus and TQM to ISO 9001:2015: a review of several Quality paths. Journal of Engineering and Management, 9(1), 167-180
Relatório da Série N.º: International Journal for Quality Research;Vol. 9, Issue 1
Resumo: A revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series. Since ISO 9001:2008 is now in the revision process to the expected ISO 9001:2015 version, an analysis is made of he proposed changes and the underlying reasons and the impacts foreseen on the more than 1.3 Million certified organizations. This revision should be a step towards TQM and reflect the changes of an increasingly complex, demanding and dynamic environment, while assuring that complying organizations are able to provide conformity products and services that satisfy their customers. Major benefits are expected such as less emphasis on documentation and new/reinforced approaches: consideration of Organizational Context and (relevant) Stakeholders, Risk Based thinking and Knowledge Management.
Peer review: yes
URI: http://hdl.handle.net/10400.22/5740
ISSN: 1800-6450
Versão do Editor: http://www.ijqr.net/journal/v9-n1/12.pdf
Aparece nas colecções:ISEP – DEM – Artigos

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