Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.22/5018
Título: From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility concepts, motivations and impacts
Autor: Fonseca, Luis
Palavras-chave: Customer
Quality Management
Data: Jun-2013
Editora: EOQ - European Organization for Quality
Citação: Fonseca, L., 2013, From Customer to Stakeholder Management, 57thEOQ_Congress Tallin
Relatório da Série N.º: Proceedings of EOQ;
Resumo: The research proves that under certain conditions: The economic, environmental and social dimensions are key to organizational sustainable success; Stakeholder satisfaction is significantly higher when a Social Responsibility program is present and it is relevant for the organizational sustainable success and competitive position, as suggested by Freeman (1984) Stakeholder Theory and in line with ISO 9004:2009 and the Excellence Models approaches.
Descrição: 57Th EOQ Congress, Quality Renaissance - Co-creating a Viable Future"
Peer review: yes
URI: http://hdl.handle.net/10400.22/5018
DOI: 0.13140/2.1.2558.4003
ISBN: 9781627487030
Versão do Editor: http://www.eoq.org/fileadmin/user_upload/Documents/Congress_proceedings/Tallinn_2013/7_Luis_Fonseca.pdf
Aparece nas colecções:ISEP – DEM – Artigos

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