Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.22/5009
Título: Impact of Social Responsibility Programmes in Stakeholder Satisfaction: An Empirical Study of Portuguese Managers’ Perceptions
Autor: Fonseca, Luis
Ramos, Amílcar
Rosa, Álvaro
Braga, Ana Cristina
Sampaio, Paulo
Palavras-chave: Social Responsibility
Organizations,
Stakeholder Theory
Sustainable success
Data: 5-Mai-2012
Editora: David Publishing
Citação: Impact of Social Responsibility in Stakeholders Satisfaction
Relatório da Série N.º: Journal of US-China Public Administration; Vol.9, nº 5
Resumo: This study investigates the relationship between social responsibility programmes of organizations and stakeholder satisfaction. Based on stakeholder theory, an online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that stakeholder satisfaction is indeed increased with a social responsibility programme, as suggested by Freeman’s stakeholder theory. The components of social responsibility programmes that we discussed in this paper comprehend, among others, the “best governance practices”, “best customers, suppliers and partners management practices” and “best social inclusion and society support and relationship practices”, and do provide a balanced and continuously satisfaction to the different sets of stakeholders as shown by our survey results.
Descrição: Investigação no âmbito do Projeto de Doutoramento(PhD), especialidade de Gestão Global, Estratégia e Desenvolvimento Empresarial (ISCTE-IUL - 2012, classificação de “Aprovado com Muito Bom”).
Peer review: yes
URI: http://hdl.handle.net/10400.22/5009
ISSN: 1548-9591
Versão do Editor: http://davidpublishing.org/show.html?5637
Aparece nas colecções:ISEP – DEM – Artigos

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