Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.22/1823
Título: Hospital volunteers – are they satisfied?
Autor: Ferreira, Marisa R.
Proença, Teresa
Proença, João F.
Palavras-chave: Satisfaction
Volunteers
Hospital
Human Resources Management (HRM)
Data: 2010
Relatório da Série N.º: 9th International Congress of the International Association on Public and Nonprofit Marketing
Resumo: We examine satisfaction with HRM practices, namely recruitment, training and rewarding in NPO’s and attitudes regarding the appropriateness of these practices. The participants in this study are 76 volunteers, affiliated to 4 different NPO’s, which work in hospitals and have direct contact with patients and their families. Analysing aggregate results we show that volunteers are more satisfied with training, and consider that the training strategies are very appropriate. After identifying differences between organisations we discover that in some organizations volunteers are satisfied with rewards, but in opposition they have negative attitudes regarding the appropriateness of the recognition strategies and vice-versa an opposite relation between satisfaction with reward and recognition strategies and the process of reward and recognition. We also name the more and less satisfied volunteers.
Peer review: yes
URI: http://hdl.handle.net/10400.22/1823
Aparece nas colecções:ESTGF - CIICESI - Comunicações em eventos científicos

Ficheiros deste registo:
Ficheiro Descrição TamanhoFormato 
COM_MarisaFerreira_2010.pdf83,56 kBAdobe PDFVer/Abrir


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Degois 

Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.